Open To Work
LISA EVANS
Pearl,USA
Work Preference
Summary
Dedicated and adaptable professional with over 15 years of combined experience in customer service, human resources, and employment support. Proven ability to handle sensitive information, deliver exceptional client service, and support HR and administrative operations across diverse industries. Recognized for strong communication, organizational, and problem-solving skills with a passion for helping others achieve success.
Overview
7
7
years of professional experience
Work History
Employment Specialist
Quadell
Memphis, TN
10.2025 - Current
- Conducted comprehensive assessments to determine client employment needs and barriers.
- Developed individualized employment plans to enhance job readiness and placement success.
- Facilitated training workshops on resume writing, interview techniques, and job search strategies.
- Collaborated with local employers to create job opportunities for diverse candidates.
Dispatcher
Evans Dispatch
Houston, TX
07.2021 - Current
- Accurately logged all dispatch activities, timestamps, and driver status updates in [Software Truck Stop, DAT Board, SAP, TMW, or CAD].
- Facilitated communication between warehouse teams, drivers, and customers to provide real-time tracking updates.
- Maintained 100% compliance with DOT regulations and safety protocols through rigorous logbook auditing.
Claims Adjuster
AAA Insurance Company
02.2024 - 09.2025
- Evaluated and processed insurance claims to ensure compliance with policy terms and regulations.
- Conducted thorough investigations into claims, gathering evidence and statements from involved parties.
- Collaborated with legal teams to resolve complex claims, ensuring timely and fair outcomes for all stakeholders.
- Mentored junior adjusters on best practices in claims handling and customer service strategies.
Employment Specialist I
COPA Health
Phoenix, AZ
07.2023 - 03.2024
- Developed individualized rehabilitation plans based on client abilities and career goals.
- Conducted mock interviews and assisted clients with resume development.
- Ensured compliance with HIPAA, HITECH, and accreditation standards.
- Delivered job readiness training and instructed clients in vocational skill-building.
Customer Service Representative I
Primary Services (FH Cann & Associates Inc)
Remote
09.2021 - 03.2023
- Supported students and parents with financial aid processes in compliance with federal and institutional regulations.
- Researched and resolved complex financial aid inquiries.
- Managed and maintained student records and documentation.
- Delivered exceptional service in a high-volume, high-pressure environment.
Customer Care Representative
Primary Services (Jiffy Lube)
Houston, TX
12.2020 - 07.2021
- Handled inbound calls for 21 locations, resolving customer concerns promptly and effectively.
- Maintained accurate records of customer interactions and service outcomes.
- Enhanced customer satisfaction through empathetic communication and professionalism.
Leave Coordinator (HR)
Primary Services (Academy Sports + Outdoors)
Katy, TX
02.2020 - 10.2020
- Administered FMLA, ADA, and disability leave cases, ensuring compliance with HR policies.
- Tracked leave documentation and coordinated with HR Business Partners and employees.
- Responded to benefit inquiries and supported open enrollment and wellness initiatives.
HR Coordinator
Burnett Specialists (Huntsman Corporation)
The Woodlands, TX
04.2019 - 01.2020
- Supported recruitment, onboarding, and employee records management.
- Assisted with performance reviews, logistics training, and HR reporting.
- Coordinated internal HR communications and engagement events.
Education
High School Diploma -
Pearl High School
Pearl, MSSkills
- Microsoft Office Suite (Word, Excel, PowerPoint, Publisher)
- HRIS & Document Management Systems
- Scheduling & Call Center Software
- New Employee Orientation
- Benefits & Compensation Support
- Training & Development Assistance
- Legal Document Preparation
- Event Planning & Coordination
- Customer Relations & Communication
- Time Management & Organization
Timeline
Employment Specialist
Quadell
10.2025 - Current
Claims Adjuster
AAA Insurance Company
02.2024 - 09.2025
Employment Specialist I
COPA Health
07.2023 - 03.2024
Customer Service Representative I
Primary Services (FH Cann & Associates Inc)
09.2021 - 03.2023
Dispatcher
Evans Dispatch
07.2021 - Current
Customer Care Representative
Primary Services (Jiffy Lube)
12.2020 - 07.2021
Leave Coordinator (HR)
Primary Services (Academy Sports + Outdoors)
02.2020 - 10.2020
HR Coordinator
Burnett Specialists (Huntsman Corporation)
04.2019 - 01.2020
High School Diploma -
Pearl High School