Lisa Fergeson
Cleveland,TX
Summary
Hard working Individual with over 25 years in various areas of customer service. Learns policies and procedures quickly and handles tasks fast and efficiently. Energetic and upbeat ready to work in a positive work environment.
Overview
23
23
years of professional experience
Work History
Substitute Teacher
Splendora ISD
Splendora, Texas
09.2024 - Current
- Explained assignments and relayed information from lead teacher.
- Provided notes and reports on school day activities to primary teacher.
- Promoted a safe and secure atmosphere within the classroom setting.
- Provided instruction and guidance to students in the absence of a regular teacher.
Medical Receptionist
Genesis Medical Group
Kingwood, Texas
09.2020 - 05.2022
- Processed patient payments and scanned identification and insurance cards.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted and checked in patients, updating patient information in computer system.
- Routed laboratory or diagnostic results to appropriate staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Real Estate Agent
RE/MAX Heritage
Splendora, Texas
02.2020 - 09.2020
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Responded promptly to client inquiries via phone or email.
- Prepared comparative market analysis to estimate properties' value.
- Drafted contracts, purchase agreements, closing statements and leases.
- Maintained updated knowledge of local real estate markets.
- Facilitated deals between sellers, buyers and brokers for maximum profits.
- Promoted property sales through advertisements, open houses and participation in multiple listing services.
Substitute Teacher
Splendora ISD
Splendora, Texas
08.2019 - 02.2020
- Explained assignments and relayed information from lead teacher.
- Answered student questions about course concepts.
- Provided instruction and guidance to students in the absence of a regular teacher.
- Encouraged student participation and active learning in the classroom.
Real Estate Agent
RE/MAX Universal
New Caney, Texas
07.2018 - 08.2019
- Provided client guidance regarding market conditions, mortgage options, and legal requirements.
- Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
- Negotiated purchase agreements and contracts with buyers and sellers.
- Responded promptly to client inquiries via phone or email.
- Maintained current and accurate CRM database of prospective customers.
- Prepared comparative market analysis to estimate properties' value.
Manager
The Big Kahuna Family Restaurant
Cleveland, Texas
03.2016 - 03.2018
- Train and supervised employees
- Managed financial record
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Manager
Sonic
Splendora, Texas
08.2007 - 08.2009
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Resolved customer inquiries and complaints requiring management-level escalation.
Carhop Server
Sonic
Splendora, TX
08.2005 - 08.2007
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Ensured compliance with food safety regulations during all stages of food handling.
- Handled food safely to protect customers from harmful bacteria and prevent losses or delays from dropped items.
- Maintained knowledge of new offerings and upsold promotional items and specials.
- Verified the accuracy of guest orders prior to delivery or pickup.
Waitress Supervisor
J&J Junction
Splendora, TX
08.2001 - 08.2005
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Oversaw food preparation, production and presentation according to quality standards.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Distributed food to service staff for prompt delivery to customers.
Education
Licensed Real Estate Agent - Real Estate
Champion School of Real Estate
Houston, TX07-2019
High School Diploma -
Splendora High School
Splendora, TX05-2006
Some College (No Degree) - Nursing
Lone Star College
Houston, TXSkills
- Complex Problem-solving
- Positive reinforcement
- Strong communication
- Self motivated
- Adaptable
- Great computer knowledge
- Excellent time management
- Behavior management
Timeline
Substitute Teacher
Splendora ISD
09.2024 - Current
Medical Receptionist
Genesis Medical Group
09.2020 - 05.2022
Real Estate Agent
RE/MAX Heritage
02.2020 - 09.2020
Substitute Teacher
Splendora ISD
08.2019 - 02.2020
Real Estate Agent
RE/MAX Universal
07.2018 - 08.2019
Manager
The Big Kahuna Family Restaurant
03.2016 - 03.2018
Manager
Sonic
08.2007 - 08.2009
Carhop Server
Sonic
08.2005 - 08.2007
Waitress Supervisor
J&J Junction
08.2001 - 08.2005
Licensed Real Estate Agent - Real Estate
Champion School of Real Estate
High School Diploma -
Splendora High School
Some College (No Degree) - Nursing
Lone Star College
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