Lisa Figueroa

• Embedded Care Coordinator within Reading Hospital Emergency room to identify Amerihealth members utilizing emergency services. Initiated this program from a pilot program in 2015 to its present state as an embedded ongoing program.
• Develop rapport with members to facilitate open communication and attempt to identify any barriers coordinating their medical care.
• Educate members on use of urgent care, when and how to use.
• Coordinate PCP changes when member does not have working relationship with current PCP, or when barriers are identified preventing member from appropriate access to PCP.
• Coordinate referrals to CM dept, address care gaps as reviewed in Jiva, refer to appropriate resources in community, advocate within medical community for members.
• Maintain data to support quantitative review of ACT nurse encounters.
• Ability to maintain integrity and promote quality of care via all encounters, representing Amerihealth values and mission statement with each member encounter.
• Identify and address care needs of entire family unit of the member when needs are identified. Developed short term follow up plan of members seen in ED when telephonic outreach will support care coordination into the community
• Maintain close working relationship with Amerihealth Supervisor to continue to build the ACT nurse position and maximize potential of this position within the community, as well as support Reading Hospital objective to decrease unnecessary ER usage.
• Participate in biweekly Mental Health Collaboration meetings to support best practice and optimize care for client opportunities.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Collected room deposits, fees, and payments.
• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
• Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
• Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
• Resolved customer issues quickly and notified supervisor immediately when problems escalated.
• Developed strong working relationships with team members, fostering a positive work environment.
• Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
• Maintained confidentiality of sensitive data to protect customer and business information.
• Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

• Embedded Care Coordinator within Annville Family Medicine Practice to identify participants within the ACO having one of several chronic conditions.
• Engage in active ongoing face to face and telephonic relationship with the patient.
• Provide whole person centered interventions unique to each individual's needs utilizing the rapport developed during interactions with each patient, web based applications, and EMR to support coordination between patient, family, and the physician practice.
• Personalize care plans and engage community partners, social services as well as identify necessary medical interventions to support safety of the patient, family, and caregivers to promote improved self management of chronic medical conditions.
• Continually assess for barriers to successful self management of care within the home and coordinate services, including psychosocial services and community resources appropriately.

• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Implemented infection control measures that significantly reduced hospital-acquired infections.
• Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
• RN/Wing Nurse for Assisted Living/Retirement home for Sisters of St. Joseph, adeptly handling

all aspects of treatment from medication to wound care to monitoring for a 27 bed unit. often commended for maintaining the safety, respect and dignity of residents.

• Experience with various medical conditions including Parkinson's, Dementia, Diabetes, Cancer, Alzheimer's common to our geriatric population. Perform assessments, med administration,empathy, support, friendship, spiritual support to all patients at St Joseph's Villa.

• Team Leader for short term grant position in city of Allentown directing and coordinating medical team to care for medically complex clients who are utilizing health care system at significantly high rates under new grant initiative following model set by Dr Jeff Brenner /Camden Coalition of Health Care providers.
• Provided culturally competent and sensitive patient centered care to identify barriers which aid in breakdown of medical care for each client. Strong Mental Health and Psychosocial assessment needs for this population of clients.
• Team directed approach to promote resolution of barriers, including spiritual, social, and
• emotional factors supportive of whole person care.
• Established pharmacy partnership uniquely designed for our clients.
• Developed reporting guidelines to promote physician understanding of clients goals, needs, barriers and successful resolution along their continuum of care.