Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Fisher

Washington,MA

Summary

Accomplished Office Manager and Dietary Technician with a proven track record at Willis Enterprises and Berkshire Health Systems. Expert in office administration and customer relations, demonstrated through enhanced patient satisfaction and efficient financial record maintenance. Skilled in creating individualized meal plans and managing sensitive information, showcasing exceptional organizational skills and discretion.

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

17
17
years of professional experience

Work History

Office Manager

Willis Enterprises
02.2023 - Current
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

Dietary Technician

Berkshire Health Systems
03.2008 - 02.2023
  • Collaborated with interdisciplinary healthcare teams for seamless communication regarding patients'' nutritional needs and changes in status.
  • Enhanced patient satisfaction by creating and implementing individualized meal plans according to dietary restrictions and preferences.
  • Contributed to improved patient outcomes with careful attention to allergens and specific dietary needs in meal preparation.
  • Trained new Dietary Technicians on operational procedures, ensuring consistent quality across the team.
  • Educated patients on the importance of nutrition, providing them with resources to make informed decisions about their diets.
  • Ensured compliance with dietary guidelines, maintaining accurate nutritional information for each meal served.
  • Resolved patient concerns promptly, demonstrating empathy and professionalism when addressing their dietary needs.

Education

Graduate Certificate - Dietary Management

Berkshire Community College
Pittsfield, MA

Skills

  • Customer service
  • Office management
  • Organizational skills
  • Office administration
  • Customer relations
  • Clear oral/written communication
  • Payroll processing
  • Credit and collections
  • Mail handling
  • Staff hiring
  • Banking operations
  • Customer relationship management

Timeline

Office Manager

Willis Enterprises
02.2023 - Current

Dietary Technician

Berkshire Health Systems
03.2008 - 02.2023

Graduate Certificate - Dietary Management

Berkshire Community College

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Lisa Fisher