Chanell Jackson
Arlington,TX
Summary
Dynamic and motivated professional offering a strong work ethic, adaptability, and a commitment to continuous growth. Dedicated to supporting organizational goals by delivering reliable results, embracing new challenges, and contributing to a collaborative team environment.
Overview
4
4
years of professional experience
Work History
Employee Benefits Specialist
A-Line Staffing / Willis Towers Watson
09.2025 - 11.2025
- Supported over 50 participants via live chat, email, and phone daily.
- Maintained accurate CRM/ticketing records.
- Ensured confidentiality and compliance.
Benefits & Administrative Coordinator
VDart / NTT Data
09.2024 - 01.2025
- Coordinated benefit communication and follow-ups.
- Maintained detailed case files for compliance.
- Revived over 50 calls and organized documents.
Employee Benefits Specialist
Aston Carter / Willis Towers Watson
09.2023 - 01.2024
- Documented interactions in CRM systems.
- Tracked case deadlines and follow-up tasks.
- Maintained confidential participant records.
- Received over 50 inbound calls for benefit inquiry
Case Management & Administrative Specialist
Midwest Disability
02.2023 - 08.2023
- Managed 20-60 disability cases daily.
- Verified client data with SSA.
- Monitored case progress and organized files.
Mortgage Outreach Specialist
Randstad / Wells Fargo
07.2022 - 01.2023
- Handled 80-110 outbound calls on mortgage programs.
- Logged interactions in CRM.
- Routed engaged clients to appropriate teams.
Loan Documentation Specialist
DISYS / Dexian – Wells Fargo
09.2021 - 02.2022
- Reviewed between 80-100 loan documents for accuracy.
- Resolved discrepancies with internal teams.
- Ensured compliance and deadline accuracy.
Education
Associate of Applied Science - Human Resource Management & Organizational Development
Rasmussen College
Lake Elmo, MN03-2022
Skills
- Customer Service
- Case Management
- CRM Tools (Salesforce, Ticketing Systems)
- HIPAA Compliance
- Chat/Email/Phone Support
- Data Entry
- Microsoft Office
- Remote Work Tools
Timeline
Employee Benefits Specialist
A-Line Staffing / Willis Towers Watson
09.2025 - 11.2025
Benefits & Administrative Coordinator
VDart / NTT Data
09.2024 - 01.2025
Employee Benefits Specialist
Aston Carter / Willis Towers Watson
09.2023 - 01.2024
Case Management & Administrative Specialist
Midwest Disability
02.2023 - 08.2023
Mortgage Outreach Specialist
Randstad / Wells Fargo
07.2022 - 01.2023
Loan Documentation Specialist
DISYS / Dexian – Wells Fargo
09.2021 - 02.2022
Associate of Applied Science - Human Resource Management & Organizational Development
Rasmussen College