Lisa Fobbs
Antioch,CA
Summary
Motivated professional with several years of experience juggling multiple priorities to keep company running smoothly. Communicative team leader possessing outstanding time management and documentation abilities. Polished in overseeing employee performance and guiding and motivating new talent.
Overview
4
4
years of professional experience
Work History
Assistant Manager
Career Strategies Inc
Walnut Creek, CA
02.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Ensured compliance with safety regulations and company policies.
- Managed customer service inquiries and complaints in a timely manner.
- Resolved conflicts between team members in an effective manner.
- Collaborated with management on developing strategic plans for achieving business goals.
- Communicated regularly with customers to gain insights into their needs.
- Established processes for monitoring customer satisfaction levels.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Supervised daily operations including scheduling shifts, assigning duties.
- Identified cost-saving measures that could be implemented without compromising quality standards.
Area Manager
Amazon
Stockton, CA
01.2021 - 02.2023
- Scheduled regular meetings with store teams to discuss objectives, performance metrics and customer feedback.
- Analyzed financial data such as sales reports, budgets and payroll records to identify areas of improvement.
- Oversaw the recruitment process for new staff members including interviewing and training.
- Investigated customer complaints promptly, identified root causes and implemented corrective actions.
- Resolved conflicts between employees or customers in a professional manner.
- Coached Store Managers on developing effective sales strategies and building customer loyalty.
- Maintained an up-to-date knowledge of industry trends, legal requirements and competition activities.
- Monitored and evaluated district performance to ensure goals were met.
- Implemented training initiatives to coach staff on best practices and protocols for enhanced profitability.
- Supervised employees, ensuring optimal productivity.
Education
Master of Arts - Communications
The University of The Pacific
Stockton, CA05-2025
Bachelor of Arts - Mass Communications
The University of The Pacific
Stockton, Ca07-2020
Skills
- Employee Performance Evaluations
- Sales monitoring
- Product and service knowledge
- Task Delegation
- Operations Management
- Recruiting and interviewing
- Marketing knowledge
- Strategic Planning
Affiliations
- Debate Team
- Honor Roll
Timeline
Assistant Manager
Career Strategies Inc
02.2023 - Current
Area Manager
Amazon
01.2021 - 02.2023
Master of Arts - Communications
The University of The Pacific
Bachelor of Arts - Mass Communications
The University of The Pacific
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