Lisa Foster
Florence,SC
Summary
Dynamic and results-oriented professional with a proven track record at the United States Postal Service, excelling in customer service and office administration. Leveraged computer skills and dependability to enhance data integrity and streamline processes, achieving significant improvements in program efficiency and client satisfaction. Demonstrates exceptional observation and prioritization skills, ensuring high-quality outcomes in fast-paced environments.
Overview
6
6
years of professional experience
Work History
Rural Mail Carrier
United States Postal Service, USPS
07.2022 - Current
- Developed strong relationships with rural customers through consistent communication and exceptional service quality.
- Assisted in training new employees on proper procedures for sorting, loading, and delivering mail in a rural setting.
- Handled accurate cash payments for postage and incurred fees.
- Utilized USPS technology tools effectively to track packages accurately throughout the delivery process.
- Adhered to all postal regulations while delivering mail, upholding the USPS standard of professionalism.
- Achieved high levels of accuracy in mail sorting and delivery by consistently double-checking addresses and package labels.
- Managed time effectively to accommodate fluctuations in workload due to seasonal demands or unexpected challenges.
- Resolved complaints calmly and professionally to maintain customer satisfaction.
Data Entry Team Leader
DHEC
05.2021 - 04.2022
- Compiled and sorted information to prepare source data for computer entry.
- Reviewed, corrected, deleted and re-entered data to eliminate duplication of data and maintain data integrity.
- Tested customer and account system changes and upgrades with new data input and review.
- Conducted periodic performance reviews to identify top performers as well as areas needing improvement across the entire team.
Administrative Assistant
Skutchi Designs
10.2020 - 05.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
Program Coordinator Team Lead
Horry County Parks and Recreation
02.2018 - 08.2020
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
- Maintained detailed records of program activities and participant data, ensuring compliance with internal policies and external regulations.
- Led training sessions for staff and volunteers, fostering a knowledgeable and cohesive team environment.
- Organized events and workshops to engage participants, enhancing their learning experience within the program framework.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Designed program implementation and maintenance plan.
- Developed marketing materials to promote program offerings, increasing awareness and participation rates among target audiences.
- Tracked and reported expenses accurately to manage program budgets.
- Enhanced program efficiency by streamlining processes and implementing innovative solutions.
Education
Associate of Applied Science - Early Care And Education
Horry-Georgetown Technical College
Conway, SC06.2021
Skills
- Dependability
- Observation
- Prioritization
- Microsoft Excel
- Deadline Management
- Typing Speed
- Data Validation
- Customer Service
- Computer Skills
- Office Administration
Timeline
Rural Mail Carrier
United States Postal Service, USPS
07.2022 - Current
Data Entry Team Leader
DHEC
05.2021 - 04.2022
Administrative Assistant
Skutchi Designs
10.2020 - 05.2021
Program Coordinator Team Lead
Horry County Parks and Recreation
02.2018 - 08.2020
Associate of Applied Science - Early Care And Education
Horry-Georgetown Technical College