Lisa Foster
Santa ann,TX
Summary
Versatile and dynamic, with over 20 years at Keller ISD, I excelled in elevating cafe operations and customer satisfaction. Expert in coffee shop management and staff training, I significantly improved service efficiency and compliance, introducing innovative menu items and fostering a welcoming atmosphere. My blend of barista expertise and exceptional customer engagement skills drove consistent positive outcomes.
Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivers exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Cafe Manager
Keller Isd
08.2000 - 09.2024
I ran school cafe for 5 years I was asst manager for 15 year I cook in early days start the kitchen. I wash dishes, I done it all in the kicthen
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Delivered excellent customer service experiences by addressing concerns promptly and professionally.
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Improved customer satisfaction by implementing efficient service procedures and staff training programs.
- Filled in for absent employees in any position in cafe, keeping operations efficient even when short-handed.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Introduced new menu items to add variety and selections and meet customer preferences.
- Kept cafe in full compliance with health code standards and achieved consistent scores above [Number].
Education
High School Diploma -
Haltom High
Haltom City, TX05-1992
Skills
- Barista skills
- Customer engagement
- Coffee shop operations
- Customer experience management
- Foodservice
- Staff management
- Order management
- Food safety compliance
- Sanitation
- Food orders
- Cafe operations
Certification
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
- CPR/AED Certification
- [State] Driver's License
Timeline
Cafe Manager
Keller Isd
08.2000 - 09.2024
- ServSafe Food Protection Manager Certification - National Restaurant Association.
- Certified Professional - Food Safety (CP-FS) - National Environmental Health Association.
- HACCP (Hazard Analysis Critical Control Point) Certification – International HACCP Alliance or similar accrediting organizations.
- CPR/AED Certification
- [State] Driver's License
High School Diploma -
Haltom High
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