Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Foster

Marion,IA

Summary

Results-driven receptionist with track record of excelling in fast-paced office environments. Strong client relations skills, resolving issues with tact and diplomacy, the ability to drive client retention and loyalty. Knowledgeable in industry terminology, products and services to effectively address and respond to public and personnel inquiries.

Overview

18
18
years of professional experience

Work History

Housekeeper

SELF EMPLOYEED
Marion, IA
03.2024 - Current

Cleaning residential or Commercial properties. I offer move out cleans for a local realtor. Small jobs or deep cleans, whatever the client requests. Currently have 14 clients ranging from weekly, bi-weekly, monthly or as needed.

Patient Service Specialist

SELECT PHYSICAL THERAPY
Cedar Rapids, IA
03.2022 - 03.2024
  • Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Obtained proper authorization and identification to release confidential medical records.
  • Organized timely and accurate referrals for services and access available resources.
  • Counselled patients on potential financial liabilities and payment requirements.
  • Screened patients for eligibility for state, local and federal assistance programs.
  • Scheduled and confirmed patient appointments
  • Registered patients by verifying records to update patient charts.
  • Utilized technology and specialized software to maximize productivity.
  • Coordinated with patients and healthcare professionals to meet patient needs.
  • Supported hospital and clinic operations using customer service skills and detailed system knowledge
  • Answered patient questions and fielded complaints to resolve issues.
  • Obtained insurance verification and authorization to submit financial clearance of patient accounts.
  • Cultivated positive relationships with patients to help facility meet satisfaction scores and patients obtain best possible care.

Medical Secretary

ENT ASSOCIATES
Iowa City, Iowa
09.2021 - 03.2022
  • Utilized medical software for patient registration, scheduling, and records management.
  • Ensured HIPAA compliance was maintained throughout the practice by following protocols.
  • Answered phone calls, directed inquiries, and provided exceptional patient service
  • Processed and prepared patient billing and insurance claims.
  • Processed payments for co-pays or services rendered using computerized billing software programs.
  • Scheduled patient surgeries and follow ups between 3 different locations in the state. While also obtaining prior authorizations for services
  • Obtaining proper codes for billing purposes

Patient Access Associate II

STONY BROOK PHILLIPS FAMILY CANCER CENTER
Southampton, NY
03.2020 - 08.2021
  • Verified demographics and insurance information to register patients
  • Utilized on-line eligibility systems to verify patient coverage and policy limitations.
  • Applied HIPAA Privacy and Security Regulations while handling patient information
  • verify insurance., collecting proper referral information
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Documented and managed patient information using EWS and CPSI programs
  • Answering phones, scanning, faxing office notes to mutual health providers, and assisting Oncologist with communications with other physicians involved in patient care.

Scheduling Clerk

STONY BROOK CANCER CENTER
Stony Brook, NY
09.2019 - 03.2020
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Coordinated between patients and healthcare professionals to schedule appropriate follow up appointments, laboratory and chemotherapy cycles, as well as blood transfusions and injections
  • Answering telephones and directing them to proper person or location
  • Entering laboratory orders in the system for each patients treatment session
  • Regularly responding and directing fax orders to appropriate persons

Physical Therapy Aide

JOHN T. MATHER MEMORIAL HOSPITAL
Port Jefferson, NY
01.2007 - 03.2015
  • Assisted physical therapists teaching proper care of body mechanics and safety of patient in an In & out patient settings including critical care units.
  • Independently designed workouts, educating patients on proper form and give support and assist patients on achieving their goals for pre and post operative bariatric patients.
  • Assisted physical therapists with various mechanical, electrical equipment, prosthetic and orthotic devices to treat patients.
  • Managed and ordered supplies to maintain inventory stock.
  • Scheduled appropriate conference rooms for department meetings.
  • Assisting physical therapists with Lymphoma and wound care procedures

Education

Associate of Arts - Business

Hamilton Business College
Cedar Rapids, IA

Skills

  • Insurance company knowledgeable
  • Regulatory compliance
  • Appointment scheduling
  • Payment processing
  • Medical filing
  • Conflict resolution
  • Time management
  • People skills
  • Insurance eligibility verification
  • Claims appeal procedures
  • Deadline-oriented
  • Multitasking and prioritization

Timeline

Housekeeper

SELF EMPLOYEED
03.2024 - Current

Patient Service Specialist

SELECT PHYSICAL THERAPY
03.2022 - 03.2024

Medical Secretary

ENT ASSOCIATES
09.2021 - 03.2022

Patient Access Associate II

STONY BROOK PHILLIPS FAMILY CANCER CENTER
03.2020 - 08.2021

Scheduling Clerk

STONY BROOK CANCER CENTER
09.2019 - 03.2020

Physical Therapy Aide

JOHN T. MATHER MEMORIAL HOSPITAL
01.2007 - 03.2015

Associate of Arts - Business

Hamilton Business College
Lisa Foster