Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Lisa Fowler

Oklahoma,OK

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Transportation Manager

Daily Living Centers
06.2021 - Current
  • Increased transportation efficiency by optimizing routing and scheduling processes.
  • Reduced transport costs for the company through strategic negotiations with vendors and carriers.
  • Collaborated with other departments, aligning goals to improve overall company performance.
  • Managed a team of drivers, providing support and guidance to improve performance and productivity.
  • Fostered a positive work environment by promoting open communication channels between staff members.
  • Coordinated driver dispatch to accomplish daily delivery requirements.

Security Officer

Securitas Security Services USA
02.2020 - 06.2021
  • Improved overall security by conducting regular patrols and monitoring surveillance systems.
  • Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.

Customer Service Representative

Oklahoma Turnpike Authority
03.2019 - 02.2020
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Rep/Collection Specialist

Loyal Loans
10.2017 - 03.2019
  • Improved client relations by effectively managing collection calls and addressing customer concerns.
  • Streamlined the collections process for increased efficiency through regular review and updating of procedures.
  • Enhanced departmental performance with consistent monitoring and coaching of team members.
  • Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
  • Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.

Assistant Store Manager

Dollar General Store
12.2014 - 10.2017
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
  • Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.

Education

High School Diploma -

Millwood High School
Oklahoma City, OK
05.2005

Skills

  • Internal Loss Prevention
  • Safety Regulations Implementation
  • Performance Maximization
  • Cost Control and Tracking
  • Staff Recruitment
  • Safety Management
  • Route Optimization
  • Fleet Management
  • Budget Control
  • Route Planning
  • Staff Training
  • Organizational Skills
  • Safety Compliance
  • Problem Solving
  • Decision Making
  • Dispatch Operations
  • Time Management
  • Customer Service
  • Team Leadership
  • Transportation Regulations
  • Staff Management
  • Vehicle Inspection
  • Work Planning and Prioritization
  • Incident Reporting

Certification

Passenger Safety Certification

Defensive Driver Certification

CPR Certification

Wheelchairs Certification

Languages

English
Full Professional

References

References available upon request.

Timeline

Transportation Manager

Daily Living Centers
06.2021 - Current

Security Officer

Securitas Security Services USA
02.2020 - 06.2021

Customer Service Representative

Oklahoma Turnpike Authority
03.2019 - 02.2020

Customer Service Rep/Collection Specialist

Loyal Loans
10.2017 - 03.2019

Assistant Store Manager

Dollar General Store
12.2014 - 10.2017

High School Diploma -

Millwood High School
Lisa Fowler