Lisa Fowler
Oklahoma,OK
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Transportation Manager
Daily Living Centers
06.2021 - Current
- Increased transportation efficiency by optimizing routing and scheduling processes.
- Reduced transport costs for the company through strategic negotiations with vendors and carriers.
- Collaborated with other departments, aligning goals to improve overall company performance.
- Managed a team of drivers, providing support and guidance to improve performance and productivity.
- Fostered a positive work environment by promoting open communication channels between staff members.
- Coordinated driver dispatch to accomplish daily delivery requirements.
Security Officer
Securitas Security Services USA
02.2020 - 06.2021
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
Customer Service Representative
Oklahoma Turnpike Authority
03.2019 - 02.2020
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Rep/Collection Specialist
Loyal Loans
10.2017 - 03.2019
- Improved client relations by effectively managing collection calls and addressing customer concerns.
- Streamlined the collections process for increased efficiency through regular review and updating of procedures.
- Enhanced departmental performance with consistent monitoring and coaching of team members.
- Reduced delinquency rates by implementing effective collection strategies tailored to individual clients.
- Negotiated payment plans with customers, prioritizing account resolution and maintaining professionalism throughout interactions.
Assistant Store Manager
Dollar General Store
12.2014 - 10.2017
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Maximized profits by negotiating better deals with vendors and reducing shrinkage through loss prevention strategies.
Education
High School Diploma -
Millwood High School
Oklahoma City, OK05.2005
Skills
- Internal Loss Prevention
- Safety Regulations Implementation
- Performance Maximization
- Cost Control and Tracking
- Staff Recruitment
- Safety Management
- Route Optimization
- Fleet Management
- Budget Control
- Route Planning
- Staff Training
- Organizational Skills
- Safety Compliance
- Problem Solving
- Decision Making
- Dispatch Operations
- Time Management
- Customer Service
- Team Leadership
- Transportation Regulations
- Staff Management
- Vehicle Inspection
- Work Planning and Prioritization
- Incident Reporting
Certification
Passenger Safety Certification
Defensive Driver Certification
CPR Certification
Wheelchairs Certification
Languages
English
Full Professional
References
References available upon request.
Timeline
Transportation Manager
Daily Living Centers
06.2021 - Current
Security Officer
Securitas Security Services USA
02.2020 - 06.2021
Customer Service Representative
Oklahoma Turnpike Authority
03.2019 - 02.2020
Customer Service Rep/Collection Specialist
Loyal Loans
10.2017 - 03.2019
Assistant Store Manager
Dollar General Store
12.2014 - 10.2017
High School Diploma -
Millwood High School