Lisa Fowler
Portland,ME
Summary
Well-organized, highly motivated, Patient Service Representative adept at smoothly answering patients' questions and directing inquiries. Seek opportunity to expand my professional knowledge and experience in fast-paced settings. Work well under pressure, multitasking to handle diverse office needs.
Overview
20
20
years of professional experience
Work History
Childcare Assistant
Sunshine Daycare Center
Portland, ME
07.2023 - 01.2025
- Updated detailed records for each child with information such as daily observations, meals served and medications administered.
- Maintained organized and clean classroom and play areas.
- Instructed children in health and personal habits involving eating, resting and hygiene habits.
- Supervised naptime routines and ensured proper sleep habits were maintained.
- Provided safe, nurturing and stimulating environment for children.
- Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
- Dressed children and changed diapers.
- Maintained neat environment by organizing toy bins and bookshelves.
- Supported children with special needs, adapting activities to meet diverse requirements.
- Performed light housekeeping duties such as tidying up toys after playtime is over.
- Coordinated outdoor activities that encouraged physical activity and awareness of nature.
- Maintained a clean, organized classroom environment conducive to learning.
- Encouraged self-expression through various art forms such as music, painting, drawing.
- Read stories and led educational games to stimulate interest in learning.
Surgical Scheduler
Maine Eye
Portland, US
11.2022 - 06.2023
- Was responsible for scheduling LASIK, cataract, and other various eye surgeries for multiple doctors in a fast paced, high volume facility
- Worked with operating facilities to schedule procedures on behalf of surgeons.
- Managed patient check-in and check-out procedures and processed payments.
- Located scheduling barriers and implemented appropriate solutions.
- Organized patient records to ensure accuracy of information in the system.
- Checked patient insurance and collected pre-authorizations from providers.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Communicated with patients and family members to provide updates on scheduled dates and times of operations.
- Provided guidance to new employees on proper protocol related to scheduling surgeries.
- Scheduled and confirmed patient appointments and consultations.
- Verified insurance eligibility and coverage prior to surgery.
- Provided assistance with post-operative follow up visits when needed.
- Scheduled follow-up appointments as designated by physician.
- Ensured that all necessary documentation was completed accurately prior to surgery date.
Patient Service Representative
Northern Light Mercy Hospital
Portland, US
06.2020 - 11.2022
- Answer incoming calls, greet and check in patients, check out patients, schedule appointments, direct calls appropriately, label all incoming faxes and direct them appropriately, build new patient referrals, apply for insurance authorizations, verify active insurance, perform clerical duties in office such as faxing, copying, scanning, filing, etc
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Communicated financial obligations to patients and collected fees at time of service.
- Maintained a clean and organized reception area.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Assembled registration paperwork and placed identification bands on patient.
- Scheduled patient appointments and procedures.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors.
- Inputted patient demographic data into electronic health record system.
Receptionist
Knaughty Hair Salon
Portland, US
01.2020 - 05.2020
- Answered phones, greeted all clients, processed all payments, scheduled appointments for all 5 stylists, reconciled sales each day, light cleaning duties, etc
Office Manager
Presence Of Mind Wellness Center
Saco, US
03.2019 - 11.2019
- Greeted all clients, answered phones, scheduled all appointments for multiple practitioners, processed all payments, ordered all office supplies, kept electronic and paper records of clients signed release forms, made photocopies etc
Assistant Manager
Circle K
07.2005 - 10.2019
- I directly work along side manager to make sure the store runs efficiently and productively
- I help coach employees to do their best and to provide the best experience possible to each and every customer
Education
High school diploma -
PORTLAND HIGH SCHOOL
Portland, MESkills
- Customer Relations
- Data Entry
- Excel
- Filing
- Inventory
- Retail Management
- Customer Service
- Key Holder
- Fast Food
- Schedule Management
- Management
- Assistant Manager Experience
- Administrative Experience
- Cash Handling
- Inventory Control
- Supervising Experience
- Store Management Experience
- Interviewing
- Office Management
- Payroll
- Sales
- Profit & Loss
- Operations Management
- Merchandising
- Event Planning
- Microsoft Outlook
- Medical Scheduling
- Hospital Experience
- Insurance Verification
- Medical Office Experience
- Medical Records
- HIPAA
- Medical Billing
- Clerical Experience
- Medical Terminology
- EMR Systems
- CPT Coding
- Office experience
- Communication skills
- Computer skills
- Organizational skills
- Proficient in Microsoft Word
- Employee Training & Development
- Proficient in Microsoft Excel
- Staff Motivation
- Creating Letters and Memos
- Problem Solving Skills
- Time Management
- Understanding of Spreadsheets
- Filing and Data Entry
- Payroll Management
- Team Building
- Child development
- Activity planning
- Cleaning procedures
- Conflict resolution
- CPS guidelines awareness
- Playful with children
- Parent communication
- Dependability and reliability
Additional Information - Skills Summary
- Schedule Management
- Proficient in Microsoft Word
- Employee Training & Development
- Proficient in Microsoft Excel
- Staff Motivation
- Creating Letters and Memos
- Problem Solving Skills
- Inventory Control
- Time Management
- Understanding of Spreadsheets
- Customer Relations
- Filing and Data Entry
- Payroll Management
- Team Building
Personal Information
Authorized To Work: US for any employer
Timeline
Childcare Assistant
Sunshine Daycare Center
07.2023 - 01.2025
Surgical Scheduler
Maine Eye
11.2022 - 06.2023
Patient Service Representative
Northern Light Mercy Hospital
06.2020 - 11.2022
Receptionist
Knaughty Hair Salon
01.2020 - 05.2020
Office Manager
Presence Of Mind Wellness Center
03.2019 - 11.2019
Assistant Manager
Circle K
07.2005 - 10.2019
High school diploma -
PORTLAND HIGH SCHOOL