Summary
Overview
Work History
Education
Skills
Timeline
Generic
Lisa Fowler

Lisa Fowler

Blountville,TN

Summary

Fraud professional prepared to address and resolve complex fraud cases. Highly experience in conducting thorough investigations and implementing risk management protocols. Known for strong collaboration skills and ability to adapt to ever-changing environments. Looking to relocate to Charlotte, North Carolina or the surrounding area.

Overview

12
12
years of professional experience

Work History

Associate Fraud Operations Analyst

Citibank
11.2024 - Current
  • Receive completed cases for final review before approving to go to FINCEN. Analyze and compare the data entered in the Suspicious Activity Report (SAR) to the information on the case file and the merchant documentation. Read the narrative written by the agent for grammatical errors, incorrect information or misspellings. Follow a frequently updated procedure to ensure proper guidance on the cases. Approve Suspicious Activity Reports (SAR) that are completed correctly. Send a detailed checklist back to the agent if there are discrepancies the case, narrative or SAR. Provide support to agents via Microsoft teams, zoom or Email for any questions, or direction.
  • Assist the current high-volume work by working overtime and building cases, writing narratives and filing SARs within the service level agreements. Attend meetings and complete trainings in a timely manner to stay up to date with the rules and regulations. Staying productive and tracking time during work by completing at least six cases a day to maintain over 100% production percentage on the monthly scorecard. (Work from Home WFH)

Fraud Analyst

Citibank (Citi)
06.2023 - 11.2024
  • Investigated fraud activity on customers/victim's accounts, reviewed documentation provided by merchants, internal account history and fraudulent payments to build cases in Microsoft Excel. When a name is located on any of the above listed things that's not the customers, it is used for a filing in the Suspicious Activity Report database. Followed the policies and procedures to ensure good and detailed work. Constructed detailed narratives based on the investigation findings.
  • Assisted colleagues with difficult cases or case work out with agents out of office to remain in service level agreements. Communicated through teams to colleagues and management.
  • Attended meetings and completed learning modules to current on rules and regulations. (Work from home (WFH).

Credit Specialist

Citibank (Citi)
05.2022 - 06.2023
  • Verified customers through different programs for identification purposes. Approved credit worthy applications that passed verification. Provides excellent, trustworthy and knowledgeable customer service to every customer. Protected customers identity by being cautious and aware of who’s on the other line. Reviewed credit reports for verification/credit needs. Kept up on trainings, met with my manager for monthly scorecard meeting to review progress for the month. Had quarterly meetings with the department for updates and recognition.

Specialty Plastics

Partner Industrial
07.2021 - 05.2022
  • Packaged material into boxes, drums, sacks or bags. Loaded material using a forklift onto trailers to ship out. Followed a batch card instruction on what materials to be used to make blends.

Cashier/Customer Service

Sams Club
01.2020 - 06.2021
  • Helped members with inquiries about merchandise, and different memberships. Promoted the plus membership and the company credit cards.

RCA Rural Carrier Associate

United States Postal Service
08.2020 - 01.2021
  • Sorted mail and organized packages for the route. Delivered mail and packages to the individual's homes on the route. Handled high priority mail, restricted mail and other high priority items with care.

Roadside Assistant

Agero, Inc.
12.2019 - 07.2020
  • Took inbound calls assisting customers with emergency roadside assistance through their insurance. Met metric goals every month through scorecard grading systems.

Financial Advisor

Carolina Asset Management of Tennessee
06.2019 - 12.2019
  • I advised and helped clients achieve their financial goals. I took a strategic approach by helping clients better understand and diversify their portfolios by evaluating their current and future tax status. I specialized in maximizing 401k contributions, leveraging both fixed and indexed accounts. A major part of practice is accumulation planning as well as distribution planning. I also provided full-service insurance planning and consultations.

Financial Representative

Western and Southern Financial Group
05.2018 - 06.2019
  • Assist clients reach their financial goals, learned different techniques to grow their portfolios, and overcome financial obstacles. Marketed and prospected I met and helped different clients with different situations. My clients learned about the value of the products we have, and how they can help solve the gaps if something was to happen to their income. I assisted in educating them with a financial plan on how we can eliminate debt, save for retirement, or even pay for their children's education.

Department Manager

Walmart
06.2013 - 05.2018
  • Managed 3 departments, bath products, home goods, and furniture. Responsible for sales, profit, and any loss of profit. Featured best-selling items or items that had potential to be featured items. Followed a strict process that gets the product to the customer. Gave guidance and advice to peers as well as lead them to work related goals they had.

Education

Some College (No Degree) - Criminal Justice and Psychology

Northeast State Community College
Blountville, TN
01-2019

High School - undefined

Daniel Boone High School
Gray, TN
05.2013

Skills

  • Microsoft Office (Excel, Word)
  • Data Entry
  • Communication skills
  • Attention to detail
  • Analytical thinking
  • Teamwork and collaboration
  • Critical thinking
  • Adaptability and flexibility
  • Documentation review
  • Banking regulations

Timeline

Associate Fraud Operations Analyst

Citibank
11.2024 - Current

Fraud Analyst

Citibank (Citi)
06.2023 - 11.2024

Credit Specialist

Citibank (Citi)
05.2022 - 06.2023

Specialty Plastics

Partner Industrial
07.2021 - 05.2022

RCA Rural Carrier Associate

United States Postal Service
08.2020 - 01.2021

Cashier/Customer Service

Sams Club
01.2020 - 06.2021

Roadside Assistant

Agero, Inc.
12.2019 - 07.2020

Financial Advisor

Carolina Asset Management of Tennessee
06.2019 - 12.2019

Financial Representative

Western and Southern Financial Group
05.2018 - 06.2019

Department Manager

Walmart
06.2013 - 05.2018

High School - undefined

Daniel Boone High School

Some College (No Degree) - Criminal Justice and Psychology

Northeast State Community College

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