Summary
Overview
Work History
Education
Skills
Timeline
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Makayla Butler

Fresno,Texas

Summary

Highly experienced Customer Service professional proficient in researching and resolving customer problems by utilizing strong problem-solving and communications skills to deliver customer satisfaction. In- depth experience assessing individual needs, up selling and cross-selling solutions to better serve both the customer and company. Detail- oriented, multi- tasker that excels in high volume customer service environments. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

5
5
years of professional experience

Work History

Customer Service

Winchester Lodge
12.2022 - Current
  • Handled calls promptly and with courteous professionalism.
  • Maintained working knowledge of products, accounts, representatives, tools and systems.
  • Processed orders, service requests and applied information to customers.
  • Completed call documentation while speaking with customers.
  • Navigated multiple computer systems expertly to handle customers' sales and service needs.
  • Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
  • Troubleshot sales and service operations to increase profitability and bring positive organizational change.
  • Cross-sold and upsold products to customers based on solid understanding of current and forecasted needs.

Customer Service Representative

Sunpro Solar
02.2020 - 12.2022
  • Responsible for in-bound and out-bound calls an average of 300 calls per day
  • Experienced outbound Agents to work from the comfort of your home office
  • Setting appointments for our Solar Sales Specialist
  • Our outbound Sales Team believes in team work, while making the sales experience for our potential customers Extraordinary.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Tracked customer service cases and updated service software with customer information.

Customer Service representative

Texas Rent Relief
08.2020 - 12.2021
  • Responsible for helping customers by providing information and support related to the State
  • Specific Emergency Rental Assistance Program
  • Resolving technical issues
  • Handle Customer Inquiring and complaints
  • Average about 250 call per day.

Sales Representative

06.2018 - 07.2020
  • Responsible for an average of 70 inbound calls a day
  • Established efficient client payment process between customer service and sales department
  • Property directed inbound calls in phone queues to improve call flow
  • Worked with upper management to ensure appropriate changes were made to improve customer satisfaction.
  • Developed effective relationships with all call center departments through clear communication
  • Maintained up-to-date records at all time
  • Other notable skills:
  • Detail oriented
  • Highly adaptable
  • Service and support
  • Critical thinker
  • Troubleshooting
  • Excellent management skills
  • Friendly and approachable
  • Good time maintenance
  • Excellent written communication skills
  • Address customer service inquires in a timely and accurate fashion
  • Contributed in the development of children's physical, and mental growth.

Education

High School Diploma -

Hightower High School
2018

Certified Medical Assistant - General Studies

Fortis College
Baton Rouge, LA
2018

Skills

  • Computer Skills
  • Proficient software use in:
  • Excel, Word
  • Setting Up Appointments
  • Call Center Processes
  • Administrative Duties
  • Microsoft Office

Timeline

Customer Service

Winchester Lodge
12.2022 - Current

Customer Service representative

Texas Rent Relief
08.2020 - 12.2021

Customer Service Representative

Sunpro Solar
02.2020 - 12.2022

Sales Representative

06.2018 - 07.2020

High School Diploma -

Hightower High School

Certified Medical Assistant - General Studies

Fortis College

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Makayla Butler