Lisa Franklin
Festus,MO
Summary
Solution-oriented individual with an extensive understanding of administrative operations and best practices for a modern office seeking a job as an administrative assistance. Looking for a administrative role where professional skills can be applied in office management to streamline billing procedures, information management and overall organization through attentive, consistent communication.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Manager
RPMAG, LLC
Crystal City, MO
08.2021 - Current
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained computer and physical filing systems.
- Reported to senior management on organizational performance and progress toward goals.
- Created, maintained and updated filing systems for paper and electronic documents.
- Received and processed paperwork for titles, new license plates, and renewals.
- Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
- Calculated and remitted state sales tax, service, and other charges.
- Contacted MO Motor Vehicle Department to determine status of pending titles.
- Completed payroll accurately and timely to meet employee expectations.
- Processed manual checks for employees in accordance with company policies.
- Calculated payroll deductions by accurately using Quickbooks and processed payroll to meet preset requirements.
District Operations Manager
DSG Inc.
St Louis, MO
02.2011 - 08.2021
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
- Advised corrective services to handle customer complaints.
- Addressed internal supply issues head-on and developed creative solutions to prevent delays and negative guest's experience.
- Completed daily audits to maintain accuracy of open book.
- Scheduled deliveries, monitored progress and communicated updates to customers and vendors.
- Fostered positive work environment by consistently treating all employees and customers with respect and consideration.
- Maintained all accounts receivables, kept orderly and accurate accounting records by monitoring sales documentation.
- Maintained all accounts payables, applied proper codes to invoices, files and receipts to keep records organized and easily researchable.
- Maintained petty cash records of debits and credits in accordance with established policies and procedures.
- Trained new employees on proper cash routines, procedures and requirements.
- Holding inventory accountability to highest standard resulting in "the best inventory result for total amount of inventory in single location". Total store inventory being $1,077,588.87 totaling 8776 pieces with Total Net Shrink of +$428.13 and Total Inventory Variance of 0.42%.
- Maintained strong vendor connections, including arranging pricing and delivery structures and managing specific shipment.
- Updating and resolving Logistics issues ranging from PO to BOL documentations, including Shipping and Receiving responsibilities.
- Devised and executed training plans for new and existing staff to support strategies to meet operational and sales targets.
General Manager
A & D Management
Ste Genevieve, MO
06.2004 - 02.2011
- Dedicated to verifying accuracy and timely wage calculations and submitted for authorization.
- Communicate results of monthly audits activities to management and regulatory compliance agencies.
- Motivated team player providing excellent customer service and communication to guests and employees.
- Responsible for maintaining weekly schedule for 20 employees to ensure peak times covered and remain within labor regulations.
- Dedicated to balancing cash drawers and maintaining all daily deposits and bank audits with zero variance.
- Maintain health codes in compliance with Missouri Department of Health.
Education
High School Diploma -
Desoto Sr. High School
De Soto, MO05.1999
Skills
- Operations & Office Management
- Accounts Receivable & Payable
- Weekly Payroll Processing
- Budget Administration
- Excellent Interpersonal Skills
- Logistical Management
- Supplier, Contractor & Vendor Management
- Advanced Microsoft Office Knowledge
- Filing and Data Archiving
- Internal & External Communications
- Purchase Orders Organization & Management
- Time Management
- Computer Skills
- Multitasking Abilities
- Inventory Auditing
- Regulatory and Compliance Understanding of MO Department of Motor Vehicles & MO Department of Revenue
Certification
- Certified 5S Organizational Program
- Missouri Dealer Licensing Certification
- Notary Public of the State of Missouri
Additional Information
References available upon request
Volunteer Work
Hope to Dream by Ashley Furniture
St Vincent De Paul Donations
MDA
St Jude's Children Hospital
American Cancer Society
Timeline
Office Manager
RPMAG, LLC
08.2021 - Current
District Operations Manager
DSG Inc.
02.2011 - 08.2021
General Manager
A & D Management
06.2004 - 02.2011
High School Diploma -
Desoto Sr. High School
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