Lisa French
Nicholasville,KY
Summary
Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using Athena appointment scheduling system to manage over 200 patients weekly. Organized and accurate in managing patient flow.
Overview
24
24
years of professional experience
Work History
Medical Receptionist
Marathon Health
Lexington, KY
07.2016 - Current
Medical Receptionist
Concentra Urgent Care
Nicholasville, KY
04.2008 - 05.2016
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed and filed financial documentation for accounting purposes.
Medical Receptionist
CHI St. Joseph Hospital
Lexington, KY
04.1998 - 04.2008
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Helped patients complete necessary medical forms and documentation.
- Checked patient insurance, demographic and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash and cleaning glass.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Supported office staff and operational requirements with administrative tasks.
- Enhanced office productivity by handling high volume of callers per day.
- Responded to correspondence from insurance companies to verify patient's coverage.
- Completed and filed financial documentation for accounting purposes.
Education
Diploma
Word of Life Christian School
Pflugerville, TX05.1986
Skills
- HIPAA Guidelines
- Equipment Troubleshooting and Maintenance
- Medical Report Preparation
- Advising Patents
- Call Transfers
- Information Assurance
- Medical Recordkeeping
- Data Entry Software
- Front Desk Operations
- Reminder Calls
- Office Supplies and Inventory
- Patient Health Information Access
- Patient Reception
- Patient Referral
- Patient Eligibility Requirements
- Referral Verification
- Patient Correspondence
- Medical Records Verification
- Schedule Dissemination
- Medical Records and Documentation
- Appointment Booking
- Scheduling Tests and Procedures
- Telephonic Triage
Timeline
Medical Receptionist
Marathon Health
07.2016 - Current
Medical Receptionist
Concentra Urgent Care
04.2008 - 05.2016
Medical Receptionist
CHI St. Joseph Hospital
04.1998 - 04.2008
Diploma
Word of Life Christian School
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