Lisa Fritzsching
Colorado Springs,CO
Summary
Dynamic individual with hands-on experience in Customer Relations and talent for navigating challenges. I bring strong problem-solving skills and proactive approach to new tasks. I am known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
18
18
years of professional experience
Work History
Customer Service Cashier
McDonald's Restaurant
05.2022 - 08.2024
- Trained new employees by providing knowledge of specific store tasks, policies and goals.
- Reduced errors in transactions by providing clear instructions and hands-on demonstrations of proper cash handling techniques.
- Helped customers complete purchases, locate items, and join reward programs.
- Met customer needs through polite, friendly and attentive service.
- Handled cash drawer responsibly, accurately counting change and ensuring daily balances were correct.
- Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
- Worked with other associates to support cashiers and management needs.
- Cleaned and sanitized cashier workstation and scanning area.
- Demonstrated flexibility by working various shifts including weekends, holidays or evenings when required.
- Reduced wait times for customers by quickly processing transactions and maintaining an organized work area.
- Addressed and resolved complaints quickly to maintain customer satisfaction.
- Collaborated with team members to maintain a positive work environment and boost employee morale.
Front Desk Customer Service Representative
Walmart
11.2019 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
- Participated in training programs to enhance product knowledge and customer service skills.
- Processed cashier checkout services including taking payments
- Monitored up to 15 lanes of self checkout, preventing loss of profits.
Education
Some College (No Degree) - Liberal Arts And Sciences
Trinidad State Junior College
Trinidad, COSkills
- Excellent Customer Service Skills
- Excellent Customer Service Conflict Resolution
- Friendly, Positive Attitude
- Teamwork and Collaboration, filling in roles when other team members are absent, including managerial duties when needed
- Dependable and Responsible
- Multitasking Abilities
Timeline
Customer Service Cashier
McDonald's Restaurant
05.2022 - 08.2024
Front Desk Customer Service Representative
Walmart
11.2019 - 12.2021
Some College (No Degree) - Liberal Arts And Sciences
Trinidad State Junior College
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