Lisa Gafa
Southgate,MI
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
33
33
years of professional experience
Work History
Coordinator – Donor Relations
HENRY FORD HEALTH SYSTEM
01.2019 - Current
- Steward Benefactors and Board Members by assisting with varied needs and concerns.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
Coordinator – Special Projects
HENRY FORD HEALTH SYSTEM
01.2015 - 01.2019
- Managed special projects as required by Development Office directors.
- Supported multiple directors in administrative partner capacity.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
Clinical Engineering Operations Support
HENRY FORD HEALTH SYSTEM
11.2011 - 04.2015
- Dispatched service calls for medical equipment and manage work orders in AIMS database.
- Utilized PeopleSoft and analyzed exception reports to resolve billing issues.
- Developed efficient workflows for clinical engineering staff, resulting in reduced turnaround time for repairs.
Unit Secretary
HENRY FORD HEALTH SYSTEM
10.2008 - 11.2011
- Responsible for accurate and timely physician order processing.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Coordinated the flow of information within the unit to ensure efficient communication of patient needs and compliance with medical and nursing orders.
Medical Biller
WYANDOTTE NEUROLOGY CENTER
09.2005 - 10.2008
- Performed all office insurance/billing duties, including entering and processing charges, payments, denials, and adjustments.
- Responded to patient billing inquiries and resolved medical insurance issues.
- Enhanced revenue collections for the medical practice with diligent follow-ups on unpaid claims.
Medical Transcriptionist
CALIFORNIA MEDICAL TRANSCRIPTION
01.1998 - 06.2001
- Worked independently to produce quality multi-specialty physician transcription.
- Demonstrated the ability to work under pressure and to meet strict deadlines.
- Enhanced accuracy of medical records by transcribing detailed physician dictations.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
Lead Computer Operator
AFFILIATED COMPUTER SERVICES
08.1995 - 09.1997
- Monitored multiple mainframe computer systems.
- Reduced downtime for critical systems by proactively identifying potential issues and performing regular maintenance tasks.
- Documented a wide variety of procedures, including IPLs.
Help Desk Specialist
AFFILIATED COMPUTER SERVICES
01.1991 - 08.1994
- Interacted with a diverse base of customers to promote customer satisfaction.
- Oversaw the Help Desk staff and trained new employees to that area.
- Enhanced customer satisfaction by promptly resolving technical issues and providing clear solutions.
- Streamlined help desk processes for increased efficiency and improved response times.
Education
Certificate - Medical Billing And Coding
DORSEY BUSINESS SCHOOL
Southgate, MI08.2005
Medical Transcription Program -
ROS SCHOOL OF MEDICAL TRANSCRIPTION
St. Louis, MO01.1998
Associate of Science in Computer Information Systems -
HENRY FORD COMMUNITY COLLEGE
Dearborn, MI01.1991
Skills
- Thorough knowledge of medical terminology
- Keyboarding 50 wpm
- MS Word, Excel, Outlook
- Database Management
- Project Management
Timeline
Coordinator – Donor Relations
HENRY FORD HEALTH SYSTEM
01.2019 - Current
Coordinator – Special Projects
HENRY FORD HEALTH SYSTEM
01.2015 - 01.2019
Clinical Engineering Operations Support
HENRY FORD HEALTH SYSTEM
11.2011 - 04.2015
Unit Secretary
HENRY FORD HEALTH SYSTEM
10.2008 - 11.2011
Medical Biller
WYANDOTTE NEUROLOGY CENTER
09.2005 - 10.2008
Medical Transcriptionist
CALIFORNIA MEDICAL TRANSCRIPTION
01.1998 - 06.2001
Lead Computer Operator
AFFILIATED COMPUTER SERVICES
08.1995 - 09.1997
Help Desk Specialist
AFFILIATED COMPUTER SERVICES
01.1991 - 08.1994
Certificate - Medical Billing And Coding
DORSEY BUSINESS SCHOOL
Medical Transcription Program -
ROS SCHOOL OF MEDICAL TRANSCRIPTION
Associate of Science in Computer Information Systems -
HENRY FORD COMMUNITY COLLEGE
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