LISA M. GAINES
Jacksonville,FL
Summary
Organized professional with extensive experience in administrative support, financial operations, and client services across diverse sectors. Expertise in office administration, financial reconciliation, and records management. Proven ability to juggle multiple priorities while ensuring accuracy and confidentiality, contributing to effective collaboration in fast-paced environments.
Overview
16
16
years of professional experience
Work History
Administrative & Finance Assistant
Women’s Center of Jacksonville
Jacksonville, FL
07.2023 - Current
- Provide administrative and operational support to ensure efficient daily office functions and workflow management.
- Serve as the initial point of contact for clients, visitors, and callers, delivering professional and compassionate front-desk support.
- Document daily client service requests and maintain accurate, timely, and confidential records.
- Coordinate and schedule appointments, meetings, and staff calendars as needed.
- Document client service requests and maintain accurate, timely, confidential records to support operational integrity.
- Coordinated and scheduled appointments, meetings, and staff calendars.
- Monitored office inventory and coordinated the ordering of supplies and equipment.
- Process accounts receivable transactions and support accounts payable functions as assigned.
- Assist with journal entries, financial documentation, and other accounting support tasks as requested.
- Processed accounts for receivable transactions and supported accounts payable functions.
- Assisted with journal entries, financial documentation, and other accounting support tasks.
- Assisted in processing invoices and managing accounts payable functions.
- Maintained accurate financial records using QuickBooks and Excel for reporting purposes.
- Provided excellent customer service by addressing client inquiries regarding financial assistance programs.
- Supported the finance team by processing invoices and expense claims promptly and accurately.
- Assisted with the preparation of monthly financial statements and reports to inform management.
- Processed daily financial transactions in support of finance team objectives.
- Minimized risk of errors by accurately processing invoices, payments and other financial transactions.
- Increased efficiency with thorough maintenance of financial records and documentation.
- Maintained confidentiality of sensitive financial information, safeguarding both company data and client privacy.
Video Teller Agent / Records Management Associate I / Paid Outs Associate
Bank of America
Jacksonville, FL
01.2015 - 01.2018
- Exceeded performance goals and service expectations, enhancing overall customer satisfaction.
- Cross-trained in loan account servicing and image operations, facilitating operational flexibility and collaboration.
- Prepared, barcoded, scanned, and processed titles and financial documents in compliance with workflow standards.
- Completed FNS documentation and reporting for management review.
- Led the Asset Team, coordinating workflow and enhancing team productivity.
- Assisted clients in navigating digital banking tools and services.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Processed customer transactions efficiently via video banking technology.
- Educated customers on financial products and account management strategies.
Substitute Teacher
Kelly Educational Staffing and ESS
Jacksonville, FL
01.2011 - 01.2013
- Supported classroom instruction and daily student routines, enhancing student engagement across diverse educational settings.
- Maintain a safe, structured, and positive classroom environment.
- Maintained a safe, structured, positive classroom environment, fostering student focus and learning.
- Adapted to varying classroom needs and student learning styles, ensuring all students received tailored support.
Education
Master of Education (M.Ed.) - School Counseling
Florida State University
Tallahassee, FL05.2026
Bachelor of Science (B.S.) - Human Services
Florida State College At Jacksonville
Jacksonville, FLAssociate of Arts (A.A.) - Business Administration
Florida State College At Jacksonville
Jacksonville, FLSkills
- Accounts receivable
- Accounts payable
- Software proficiency
- Cash flow management
- Data organization
- Software skills
- Customer communication
- Payment calculation
- Monthly reporting
- Record preparation
- Data entry
- Deadline awareness
- Month-end closing support
- Financial transaction posting
- Check disbursement
- Office supplies management
- Software proficiency
- Software skills
- Microsoft Excel
- Quickbooks
- Relationship building
- Monthly reporting
- Critical thinking
- Data analysis
- Time management
- Proactive self-starter
- Purchase orders
- Relationship building
- Supplier coordination
Timeline
Administrative & Finance Assistant
Women’s Center of Jacksonville
07.2023 - Current
Video Teller Agent / Records Management Associate I / Paid Outs Associate
Bank of America
01.2015 - 01.2018
Substitute Teacher
Kelly Educational Staffing and ESS
01.2011 - 01.2013
Master of Education (M.Ed.) - School Counseling
Florida State University
Bachelor of Science (B.S.) - Human Services
Florida State College At Jacksonville
Associate of Arts (A.A.) - Business Administration
Florida State College At Jacksonville