Shantie Nunley
St. Louis,MO
Summary
Talented professional providing executive support and team collaboration to business operations. Reliable and detail-oriented to manage multiple tasks and priorities. Various background experience includes but not limited to office management, accounting, accounts receivable, financial reporting, managing files, invoicing, producing professional correspondence for diverse needs, database management, contract management, vendor negotiations, disputes and discrepancies. Recognized for exemplary customer service, strong attention to detail and interpersonal skills.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Finance Coordinator/Administrative Assistant
PepsiCo Beverages North America
St. Louis, MO
05.2022 - 12.2024
- Handling of sales A/R duties at the location level.
- Complete handling of charged/credit sales accounts.
- Resolving product discrepancies between customers within the St. Louis market.
- Researching/obtaining proof of delivery, correcting and creating invoices, submit credit adjustments, rebills, GL corrections, coordinating with various departments: delivery team, key account managers, food services reps, territory leads in concluding proper resolution towards disputed cases.
- Managed weekly A/R reports and documents pertaining to the location and within compliance requirements.
- Create new customer accounts, submit account change request including inactivation and reactivation of accounts, submit credit account request.
- Handle local order entry requests, adding customer location requests.
- Directed delivery requests for Pepsi Direct customers, assisting with Pepsi employee device replacements, repair and ordering new devices.
- Facilitated needs of the office, coordinates with warehouse management and employees as needed.
Geo/Transport Gatechecker
PepsiCo Beverages North America
Louis, OK
08.2020 - 05.2022
- Aided with inventory fundamentals by practicing guidelines of the National Gatechecker policy.
- Supervised accuracy of returning products, ensuring product count reflects what is presented in DriverSmartr and making needed adjustments to allocate the condition of returned products.
- Checking incoming bulk loads from OTR/Contract Ops, reviewed and confirmed accuracy of complete count including shortages/damages and updating used systems to reflect warehouse inventory.
- Documenting and communicating any discrepancies with management.
Customer Service Representative/ Verification Specialist
Westaff Employment Agency
St. Louis, MO
02.2020 - 06.2020
- Contracted at Equifax, handling inbound customer service and verification calls for client's employees.
- Completing authentication process to assist employees in accessing tax forms through online portal, by fax or postal mailing, employment and income verifications.
- Supported employees with access to client's pay portal.
- Transferring calls internally and externally per client’s contract.
- Proficient navigating through multiple systems and monitors.
- Extensive knowledge in computer operating systems, programs and web navigation.
- Maintaining compliance with company policies and regulations.
Clinical Service Representative
Kforce/BJC Speciality Care Clinic
St. Louis, MO
07.2018 - 01.2019
- Proficient with system program EPIC, duties includes but not limited to: scheduling initial appointments for patients with referred specialists, follow-ups, rescheduling as well as cancelling appointments.
- Assist with incoming calls and transfers.
- Communicating with doctors, nurses and other departments as needed.
- Transcribing orders, schedule ordered test/labs and submitting testing to pre-cert team for authorization.
- Checking patients outs with permitted documents and vouchers.
- Referral processing, batch scanning/processing, work queues, utilizing ACT/Code in case of emergencies and maintaining patients privacy in accordance with HIPPA.
Securities Operations Service Specialist 4
Wells Fargo Advisors
St. Louis, MO
10.2017 - 01.2018
- Collaborated with company employed CPA, CA, FA regarding client activities and interests pertaining to investments that generate specific tax forms to aide with tax preparation.
- Differentiating, processing and reconciling transactions, researching and resolving client complaints or escalating to next level authority.
- Following all rules and regulations provided by First Clearing Service per IRS regulations.
Quality Control Data Analysts
FieldWorks, LLC
Chesterfield, MO
07.2017 - 10.2017
- Authenticating and verifying registered voters through signatures in order to obtain the Secretary of States requirement of over 300,000 signatures throughout the state.
- Our office did this by obtaining information on petitions, analyzing data trends, assisting team leaders and regional director in quality control data and validating signatures.
Customer Relations Coordinator
Charter Communications
St. Louis, MO
04.2014 - 07.2016
- Provided customers with technical support for account services.
- Scheduling appointments due to interruption, change or adding of services.
- Submitting escalations to resolve service matters, damage claims, changes to accounts, request of information etc.
- Processing payments, credits and coupon redemption.
- Provided support for online account issues, educating customers of promotions, changes, updates, or outages.
- Incorporating company policies and regulations there of the FCC.
Store Associate
Best Beauty Corporation
St. Louis, MO
10.2012 - 12.2013
- Oversaw customers question, problems or concerns.
- Having knowledge of all products and prices within the store, referring in-store products.
- Maintaining inventory, restocking, cashier, developing a trustworthy relationship with customers and going above and beyond to make their experience exceptional.
- Receiving and handling merchandise, being attentive to details, promoting company advertised sales, honoring customer appreciation rewards, maintaining organization and keeping a clean and safe work environment.
Stylist
Petite Panache
St. Louis, MO
06.2008 - 12.2012
- Catering to clients personal hair care needs, scheduling/confirming appointments, assisting in marketing promotions, inventory.
- Educating clients about products and services, maintaining a clean and safe environment for our clients as well as co-workers.
- Applying and enforcing all state regulation while working within our establishment.
Customer Service Rep
Access 2 Care
St. Louis, MO
09.2010 - 04.2011
- Scheduling non-emergency medical appointments for service members.
- Accessing the internet to assist clients with information, data entry, following and updating claims of members.
- Collaborating with different health insurances, exercising accurate knowledge of each organization protocols and policy.
- Directed company surveys ensuring that all members have safe and reliable transportation.
Tax Preparer
Instant Tax Service
St. Louis, MO
12.2008 - 03.2010
- Filing client's financial information from prior year, assisting with individuals federal and state tax returns.
- Ensuring all information is accurate with verifiable documentation, initiating loan advancement requests, processing and completion.
- Obtaining signature required documents for company records and compliance satisfactory.
- Executing assignment within prescribed time frames, entering clients applications, claims, invoices and receipts.
- Following Federal and State regulations and compliances.
Education
High School Diploma - Business Technology/General Studies
South County Technical High School
Saint Louis, MO 08.2004 - 05.2006
Some College (No Degree) - Business Accounting
Everest College
Earth City, MOSkills
- Microsoft Outlook
- Medical Scheduling
- Office Administrative experience
- Time management
- Microsoft Office
- HIPAA
- Accounts receivable management
- EMR Systems
- Epic
- Customer Service
- Organizational skills
- Tax Experience
- Accounts receivable
- Invoice processing
- Financial reporting
- Data analysis
- Regulatory compliance
- Customer account management
- Conflict resolution
- Team collaboration
- Process improvement
- System navigation
- Inventory management
- Financial statement preparation
Additional Information - Latest Availability
6pm
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Finance Coordinator/Administrative Assistant
PepsiCo Beverages North America
05.2022 - 12.2024
Geo/Transport Gatechecker
PepsiCo Beverages North America
08.2020 - 05.2022
Customer Service Representative/ Verification Specialist
Westaff Employment Agency
02.2020 - 06.2020
Clinical Service Representative
Kforce/BJC Speciality Care Clinic
07.2018 - 01.2019
Securities Operations Service Specialist 4
Wells Fargo Advisors
10.2017 - 01.2018
Quality Control Data Analysts
FieldWorks, LLC
07.2017 - 10.2017
Customer Relations Coordinator
Charter Communications
04.2014 - 07.2016
Store Associate
Best Beauty Corporation
10.2012 - 12.2013
Customer Service Rep
Access 2 Care
09.2010 - 04.2011
Tax Preparer
Instant Tax Service
12.2008 - 03.2010
Stylist
Petite Panache
06.2008 - 12.2012
High School Diploma - Business Technology/General Studies
South County Technical High School
08.2004 - 05.2006
Some College (No Degree) - Business Accounting
Everest College