Summary
Overview
Work History
Education
Skills
Timeline
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Lisa Gallegos

Rohnert Park,CA

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated professional highly skilled in transportation flow management. Talented individual offering dynamic skills in import and export laws and strategic initiatives.

Overview

6
6
years of professional experience

Work History

Delivery Driver

DoorDash
Rohnert Park, CA
05.2023 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Self-motivated, with a strong sense of personal responsibility.
  • Paid attention to detail while completing assignments.

Mortgage Loan Originator

Amerisave Mortgage
Atlanta, GA
01.2021 - 05.2022
  • Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
  • Interviewed applicants to assess loan requirements before suggesting offers.
  • Resolved discrepancies between borrowers, lenders and financial institutions with detail orientation and efficiency.
  • Prepared documents for customers, submitting and overseeing through each step of closing process.
  • Collected information from banks, institutions and employers to assess applicant eligibility.
  • Worked with underwriters to fix application problems and resolve issues.
  • Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
  • Monitored pipelines to track and log status of loans.
  • Explained very technical financial information to applicants in easy to understand language.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.

General Manager

Mod Super Fast Pizza Holdings
Novato, CA
11.2017 - 11.2020
  • Managed budget implementations, employee reviews, training, schedules and contract negotiations.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Implemented operational strategies and effectively built customer and employee loyalty.
  • Assessed reports to evaluate performance, develop targeted improvements and implement changes.
  • Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Education

Bachelor of Science - Liberal Studies

Purdue University Global
Remote
05.2017

Skills

  • Customer Relationship Management
  • Nationwide Mortgage Licensing System (NMLS)
  • Mortgage Loan Origination
  • Customer Relations
  • Financial History Analysis
  • Data Privacy
  • Detail Orientation
  • Federal Statutes
  • Performance Assessment and Improvement
  • Active Listening and Learning
  • Analytical and Critical Thinking
  • Remote Video Conferencing

Timeline

Delivery Driver

DoorDash
05.2023 - Current

Mortgage Loan Originator

Amerisave Mortgage
01.2021 - 05.2022

General Manager

Mod Super Fast Pizza Holdings
11.2017 - 11.2020

Bachelor of Science - Liberal Studies

Purdue University Global

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Lisa Gallegos