LISA GARCIA
Mesa,AZ
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
16
16
years of professional experience
Work History
Property Manager
American Landmark LLC
03.2023 - Current
- Managed a team of 8 employees
- Completed all reports by deadline such as
- Reclass and accruals, variance report
- Weekly Market surveys
- Delinquency collection with asst manager
- File on all non-payment residents
- Complete weekly add tracker
- Follow up on all leads and train leasing team to be proactive and think outside the box when closing on a prospect
- Complete all Final account statements in a timely manner
- Market to local businesses weekly
- Daily team huddles
- Managed day to day operations
- Train team in areas that needed improvement
- Evaluate monthly Ellis shops and coach leasing team.
Manager/Renovation Project Manager
PMG Property Management LLC
04.2020 - 03.2023
- Section 8
- Excel
- Microsoft Word
- Rent Dynamics
- Realpage
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Developed and maintained relationships with customers and suppliers through account development.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
- Controlled costs to keep business operating within budget and increase profits.
- Improved safety procedures to create safe working conditions for workers.
- Developed and implemented business strategies to achieve business goals and stay competitive.
- Improved marketing to attract new customers and promote business.
- Planned and budgeted accurately to provide business with resources needed to operate smoothly.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established team priorities, maintained schedules and monitored performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Assistant Manager
Stateman Real Estate Group
10.2019 - 04.2020
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Communicated effectively with owners, residents, and on-site associates
- Implemented and enforced policies and procedures to maintain properties to highest standards
- Managed day to day operations
- Implemented short and long-term strategies to NOI and reduce expenses
- Manage the preparation of annual budgets, forecasts,monthly reports and variance reports
- Solicited and analyzed bids for repairs, and general maintenance
- Worked with asset team to to identify, develop, and achieve community goals and objectives
- Engage with Asset team on marketing and pricing in area and how to adjust our rents
- Collected and maintained careful records of rental payments and payment dates
- Followed up on delinquent tenants and coordinated collection procedures
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
- Maintained sufficient number of units market-ready for lease
- Receive and review all purchase quotes (service and material), receive material/services against the purchase order and submit invoices for payment to accounts payable
- Managed Three communities total units 160, units 285, units 515
- Completed final move-out walk-throughs with tenants to identify required repairs
- Coordinated with vendors to demo units and complete renovations onsite., Maintenance
- Maintained and organized scheduling to ensure all units were turned by proposed dates
- Pay invoices timely and send to accounts payable
- Kept properties in compliance with local, state and federal regulations
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services
- Followed up on delinquent tenants and coordinated collection procedures
- Planned special events such as lotteries, dedications and project tours
- Implemented and enforced policies and procedures to maintain properties to highest standards
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Set aggressive targets for employees to drive company success and strengthen motivation.
Property Manager
Valley Income Properties
07.2018 - 07.2019
- Completed final move-out walk-throughs with tenants to identify required repairs
- Maximized rental income while minimizing expenses through effective planning and control
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects
- Introduced prospective tenants to types of units available and performed tours of premises
- Coordinated with legal counsel to resolve tenant disputes
- Maintained sufficient number of units market-ready for lease
- Collected and maintained careful records of rental payments and payment dates
- Conducted regular inspections of both interior and exterior of properties for damage
- Greet prospects and engage to sell community and apartment home
- Total units 153
Property Manager
BMSI
02.2018 - 07.2018
- I managed three communities within the BMS portfolio
- I processed all rental payments and evictions for non payment
- Hold resident functions to engage with our community
- File, answer phones, tour, and walk community grounds to make sure the curb appeal for the community is always in pristine condition
- Schedule with all vendors to successfully turn any apartment
- Process all applications through rent café
- Onsite, and Yardi
- Oversee a staff of four
- Place online orders to make sure maintenance shop is stocked at all times
- Update maintenance board
- Process all invoices and send out payment
- Take prospects on tour and walk through application process
- Completed final move-out walk-throughs with tenants to identify required repairs
- Maintained sufficient number of units market-ready units.
Property Manager
PEM Real Estate Group
08.2016 - 02.2018
- Manage day to day operations for all positions
- Leasing
Assistant Community Manager
IMT Residential
06.2011 - 03.2016
- Collected rental payments from residents and kept meticulous records of delinquent accounts
- Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants
- Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction
- Planned and executed promotional activities to drive community engagement and increase occupancy numbers
- Received and processed resident payments, and updated system accounts with latest information
- Increased office organization by creating filing systems and managing confidential information carefully.
Leasing Consultant
PB Bell Companies
08.2007 - 06.2011
- Greeted clients, showed apartments, and prepared leases.
- Verified tenant incomes and other information before accepting lease applications.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Collected rent and tracked resident payments and information in computer system.
- Distributed and followed up on tenant renewal notices.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Registered clients on database to enable tracking history and maintain updated records.
- Distributed flyers to raise awareness of properties and attract more tenants.
- Coordinated appointments to show marketed properties.
- Planned special events such as lotteries, dedications and project tours.
Education
High School Diploma -
Early Light Academy
Mesa, AZ05.2002
Skills
- Fair Housing Mandates
- MRI Accounting Software
- Leasing and Sales
- Rental Pricing Strategies
- Yardi
- Yieldstar
- Rentcafe
- Rent Dynamics
- Realpage/Onesite
- Performance Management
- Operations Management
- Marketing
- Business Administration
- Strategic Planning
Affiliations
Detail-oriented and organized Property Manager effective
at managing personnel, property and special projects.
Dedicated to interacting with property office and
maintenance staff to manage on-site activities. Focused
on achieving occupancy goals and working closely with
property owners and decision-makers for various needs.
Timeline
Property Manager
American Landmark LLC
03.2023 - Current
Manager/Renovation Project Manager
PMG Property Management LLC
04.2020 - 03.2023
Assistant Manager
Stateman Real Estate Group
10.2019 - 04.2020
Property Manager
Valley Income Properties
07.2018 - 07.2019
Property Manager
BMSI
02.2018 - 07.2018
Property Manager
PEM Real Estate Group
08.2016 - 02.2018
Assistant Community Manager
IMT Residential
06.2011 - 03.2016
Leasing Consultant
PB Bell Companies
08.2007 - 06.2011
High School Diploma -
Early Light Academy
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