LISA GARCIA
Bakersfield,CA
Summary
Highly detail-oriented and professional Branch Manager Designate successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Dynamic individual with hands-on experience in Plumbing and HVAC. Talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
7
7
years of professional experience
Work History
Inside Sales Representative
Ferguson Plumbing Supply
07.2023 - Current
- Managed friendly and professional customer interactions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Used CRM software to maintain detailed contact logs and account records.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Stayed current on company offerings and industry trends.
- Recorded accurate and efficient records in customer database.
- Consulted with businesses to supply accurate product and service information.
- Negotiated prices, terms of sales and service agreements.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
Area Manager
AmeriGas Propane
06.2019 - 04.2022
- veOAssessed reports to evaluate performance, develop targeted improvements, and implement changes.
- Resolved conflicts promptly to promote positive environment for customers.
- Developed and implemented strategies to improve customer service and increase sales.
- Conducted training sessions to educate employees on best practices and procedures to increase profitability.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Controlled resources and assets for department activities to comply with industry standards and government regulations.
- Loaded and unloaded cargo for receiving, dispatching, and staging of freight.
- Directed dispatching and emergency response procedures for personnel managing service calls and emergency situations.
- Collaborated with system dispatchers from other interconnected power systems, coordinating power flow problems and general dispatching issues.
- Performed data entry and completed proper paperwork.
- Completed physical inventory counts each month.
- Drafted and managed work and shipping orders, bills of lading, and shipping route materials for accurate and compliant recordkeeping.
- Overseen a total of 13 employeess
Education
Associate of Science - Administration of Justice
Bakersfield College
Bakersfield, CA12-2002
Skills
- Persuasive negotiator
- Regional sales
- Salesforce CRM
- Dependable
- Relationship building and management
- Pipeline development
- Verifying data accuracy
- Delivery procedures
- Equipment management
- Route navigation
- Processing orders
- Schedule management
- Workflow prioritization
- Staff training and development
- Controlling costs
- Facility inspections
- Staff management
- Territory management
- Customer relationship management
Languages
Spanish
Limited Working
Timeline
Inside Sales Representative
Ferguson Plumbing Supply
07.2023 - Current
Area Manager
AmeriGas Propane
06.2019 - 04.2022
Associate of Science - Administration of Justice
Bakersfield College