LISA GARWOOD
DRIFTWOOD,TX
Summary
Self-starting Processing Operations Manager offering high level experience in supervision over multiple branches with high loan volume consisting mainly of construction loans. Adept at directing workflow and successful in meeting monthly and annual production goals. Exceptionally well organized, with high attention to detail and vigilant in achieving top performance levels. A solid understanding of all aspects of loan origination, processing, underwriting and closing.
Overview
27
27
years of professional experience
Work History
Senior Loan Processor - Construction
CrossCountry Mortgage LLC
08.2023 - Current
- Established strong relationships with lenders, title companies, and borrowers for smooth loan transactions.
- Managed a high-volume pipeline of loans, consistently meeting deadlines and maintaining accuracy in documentation.
- Proactively identified potential issues within applications, taking necessary steps to rectify them before submission for approval.
- Enhanced customer satisfaction with timely and accurate loan processing, maintaining clear communication throughout the process.
- Coordinated seamlessly with sales teams to ensure proper alignment of expectations and timelines between clients and internal departments.
- Assisted loan officers with origination and closing processes to fastrack procedures and promote teamwork.
Operations Manager / Loan Processor
Colonial National Mortgage
10.2016 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Managed loan production for multiple top producing branches with high volume construction lending
- Maintained full loan processing pipeline with high attention to detail while working remote
- Introduced new methods, practices, and systems to reduce turnaround time
- Trained and guided team members to maintain high productivity and performance metrics
- Observed employee individual strengths and initiated mentoring program to improve areas of weakness
Operations Manager / Loan Processor
Criterion Mortgage Services
07.2001 - 10.2016
- Actively processed full loan pipeline at high performance levels with high attention to detail
- Supervised operations staff and kept employees compliant with company policies and procedures
- Developed systems and procedures to improve operational quality and team efficiency
- Managed loan production for multiple branches dealing mainly with complex construction lending
- Introduced new methods, practices, and systems to reduce turnaround time
- Trained and guided team members to maintain high productivity and performance metrics
- Analyzed loan documentation for accuracy, completeness, and conformity with internal policies and external regulations
- Designed and analyzed complex reports, interpreted data analytically with knowledge of data analysis tools to make recommendations to senior management to support process improvement
- Post-Closing Investor and Vendor relations
Vice President of Operations
Quorum Financial Services
05.1998 - 07.2001
- Actively processed full loan pipeline at high performance levels with high attention to detail
- Developed systems and procedures to improve operational quality and team efficiency
- Trained and guided team members to maintain high productivity and performance metrics
- Maintained payroll & office operations
- Staff development
Education
University of Alaska Anchorage
Anchorage, AKSkills
- Conventional, FHA, VA, Construction Loans
- Staff Training and Management
- Process Improvement Strategies
- Policy and Procedure Implementation
- Microsoft Office Suite Expertise
- Maintaining Compliance
- Superb Time Management Skills
- Operation Monitoring
- Experience with Calyx, Empower & Encompass
- Loan Origination, Processing, and Closing
- Strong attention to detail
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
It is never too late to be what you might have been.
George Eliot
Timeline
Senior Loan Processor - Construction
CrossCountry Mortgage LLC
08.2023 - Current
Operations Manager / Loan Processor
Colonial National Mortgage
10.2016 - Current
Operations Manager / Loan Processor
Criterion Mortgage Services
07.2001 - 10.2016
Vice President of Operations
Quorum Financial Services
05.1998 - 07.2001
University of Alaska Anchorage
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