Lisa Gentry
Gladstone,VA
Summary
Enthusiastic accounting clerk with customer service skills who follows policies and procedures, while offering a friendly customer environment. Organized with 15 years of cash handling and customer service experience with the understanding of general accounting and finance concepts.
Overview
24
24
years of professional experience
Work History
Logistics Manager
Tiger Fuel Company
Appomattox, VA
03.2023 - Current
- Managed 15 plus employees along with 25 trucks on a day to day basis
- Ensured our workers were safe and efficient in both deliveries and everyday responsibilities
- Streamlined transportation logistics, resulting in improved route efficiency and reduced delays.
- Enhanced customer satisfaction by closely monitoring any issues
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Coordinated dispatching of 15 drivers to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
Customer Service Representative
Tiger Fuel Company
11.2021 - 03.2023
- Resolved customer inquiries efficiently, ensuring high levels of satisfaction and retention.
- Managed order processing and tracking, maintaining accuracy throughout the fulfillment process.
- Collaborated with team members to identify areas for service improvement and implement solutions.
- Trained new staff on our policies and how to do their job efficiently
- Provided great customer service and make our customers feel welcome and helped in every way
Accounting Administrator
Reynolds GM Subaru
01.2019 - 11.2021
- Managed accounts payable and receivable processes to ensure timely financial reporting.
- Reconciled monthly financial statements, identifying discrepancies for prompt resolution.
- Implemented efficient record-keeping practices, enhancing document retrieval speed and accuracy.
- Collaborated with team members to streamline invoicing procedures, reducing processing time.
- Reported on status of accounts payable and accounts receivable.
- Ensured timely payment of invoices, maintaining positive vendor relationships and improving cash flow management.
- Analyze warranty data to identify trends and recommend improvements for service delivery.
Account and Office Manager
Completed Services, Inc.
Charlottesville, VA
03.2003 - 11.2021
- Updated customers accounts and information on a daily basis
- Assisted owner with bidding of new jobs and management of existing projects
- Processed cash and check transactions
- Processed treasury, tax, and loan payments
- Delivered prompt, accurate and excellent customer service
- Updated company financial information in QuickBooks Pro accounting program on a daily basis
- Prepare quarterly and annual financial reports for owner and accountant
Accounts Payable Clerk
Downtown Athletic Store
07.2014 - 01.2019
- All accounts receivable and payable duties
- Receive and apply all customer payments
- Receive, research, and enter all vendor invoices
- Act as main contact for all customer inquires for payments, account questions, invoice inquiry.
- Act as liaison between customers and salesmen.
- Create checks for vendors
- Reconcile bank accounts, vendor reports, and customer reports
- Create customer statements and invoices
Part time
Hair Cuttery
01.2008 - 12.2009
- Promoted and sold salon services and products
- Educated clients on proper hair care
- Set up workstation with proper products, equipment and supplies
- Promptly fielded all incoming phone calls and scheduled appointments
- Operated cash register and received payments from clients
- Created repeat business by developing long-term relationships with regular clients
Medical Records Specialist
UVA Health Services
01.2002 - 03.2003
- Recorded and filed patient data and medical records
- Thoroughly investigated past due invoices and minimized number of unpaid accounts
- Demonstrated knowledge of HIPPA Privacy and Security Regulations by appropriately handling patient information
Education
Lead Paint Remediation, Contractor Licensing Procedures
Piedmont Virginia Community College
01-2009
High School - Business Management, Accounting
Albemarle High School
01-2001
Licensed Cosmetologist - undefined
Charlottesville Albemarle Technical Education
01-2001
Skills
- Exceptional customer service
- Cash dispenser operation
- Reliable
- Friendly
- Approachable
- Strive to please
- Fast learner
- Team player
- Flexible
- Operational management
- Team management
- Logistics management
- Logistics oversight
Accomplishments
- Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency.
- Developed the current accounting system using Southware, and QuickBooks Pro.
- Demonstrated proficiencies in telephone, e-mail, fax, and front desk reception within a professional environment.
Timeline
Logistics Manager
Tiger Fuel Company
03.2023 - Current
Customer Service Representative
Tiger Fuel Company
11.2021 - 03.2023
Accounting Administrator
Reynolds GM Subaru
01.2019 - 11.2021
Accounts Payable Clerk
Downtown Athletic Store
07.2014 - 01.2019
Part time
Hair Cuttery
01.2008 - 12.2009
Account and Office Manager
Completed Services, Inc.
03.2003 - 11.2021
Medical Records Specialist
UVA Health Services
01.2002 - 03.2003
High School - Business Management, Accounting
Albemarle High School
Licensed Cosmetologist - undefined
Charlottesville Albemarle Technical Education
Lead Paint Remediation, Contractor Licensing Procedures
Piedmont Virginia Community College