Lisa Getto
Summary
Dedicated and customer-focused Lead Server with over 20 years of experience in high-volume casual dining restaurants. Proven ability to lead front-of-house teams, deliver exceptional guest experiences, and maintain efficiency during peak service hours. Skilled in staff training, conflict resolution, upselling, cash handling, and multitasking in fast-paced environments. Recognized for professionalism, reliability, leadership, and strong communication skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Miya Chinese
Dallas, TX
09.2025 - 05.2026
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed food and drink orders accurately for guests.
- Maintained cleanliness and organization of dining area
- Explained menu options to guests, offered suggestions based on taste and took orders for food and beverages.
Server /Lead Server
Smoky Rose
Dallas, TX
11.2022 - 07.2025
- Provided exceptional customer service in a fast-paced dining environment of 8+ table section
- Assisted guests with menu selections and dietary restrictions.
- Processed orders accurately using Toast handheld systems.
• Training and mentoring new
servers on service standards ,
POS system, menu knowledge
and customer service
expectations
•Assist management with shift
coordination , section
assignments and resolving
guest concerns professionally
•Maintaining strong guest relationships resulting in repeat business and positive guest feedback
• assisted with event coordinator to serve large private groups of up to 100 guests
Server/Trainer Assistant
Nate’s Seafood and steakhouse
Addison, TX
10.2020 - 08.2022
- Trained new servers in menu knowledge and service standards.
- Conducted role-playing exercises to enhance customer interaction skills.
- Coordinated team schedules to ensure adequate coverage during peak hours.
Education
Business Magnet
Dallas, TXSkills
High-Volume Restaurant Service
- Team Leadership & Training
- Guest Relations & Customer Satisfaction
- Food & Beverage Knowledge
- POS Systems & Cash Handling
- Upselling & Sales Techniques
- Conflict Resolution
- Shift Coordination
- Multitasking Under Pressure
- Opening & Closing Procedures
- Scheduling Assistance
- Sanitation & Safety Compliance
Certification
- Flexible scheduling, including nights, weekends, and holidays
- Strong work ethic and dependable attendance record
- Ability to thrive in fast-paced, team-oriented environments
- TABC and Food Handlers certification
- Knowledge in various POS systems including Aloha, Toast and Micros
References
References available upon request.
Timeline
Server
Miya Chinese
09.2025 - 05.2026
Server /Lead Server
Smoky Rose
11.2022 - 07.2025
Server/Trainer Assistant
Nate’s Seafood and steakhouse
10.2020 - 08.2022
Business Magnet