Lisa Gilbert
Strother and Ford Attorneys at Law
Mountain Home,AR
39
years of professional experience
I have worked in the medical office setting field for 19 plus years and enjoy interacting with the patients and making their experience the very best I can make it. I ensure responsibilities are completed in a timely fashion at the best of my ability as I am very organized with prioritizing. I ensure the patient / client have exceptional service with every interaction.
Work History
Administrative Assistant
7 Months- Managed scheduling for attorneys, optimizing time allocation and increasing office efficiency.
- Developed and implemented filing systems, streamlining administrative workflows and reducing retrieval time.
- Organized case files and documentation, enhancing retrieval processes and improving information accuracy.
- Coordinated client communications, ensuring timely responses and maintaining professional relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Front Desk Receptionist
2 Years 2 Months- Monitored company emails, responded to customer inquiries, and forwarded messages to relevant staff to ensure timely communication.
- Maintained clean and organized lobby and reception areas to enhance guest experience and comfort.
- Managed incoming and outgoing phone calls, directing callers to appropriate personnel to facilitate effective communication.
- Updated customer contact and appointment information in company computer system.
Receptionist
5 Months- I checked out patients and also made any follow up appoints that were needed including making sure all loops were closed for the referrals.
- Also if any doctor or nurse needed medical records I would request them and try to get them in the office before the patient checked out.
- I maintained all recalls and made sure letters were sent out to any patient notifying them of any upcoming office visit.
- I also sent out refund checks on a monthly basis and made sure all faxes that came in were delivered to the proper department promptly.
Screener
4 Months- I screen cancer patients for signs or symptoms of covid to protect the other immune compromised patients in our clinic.
Registrar
3 Years 4 Months- Collect information about individuals or clients, making sure all information we have on file is current and up to date.
- Transmit and receive messages, using telephones or telephone switchboards.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Check to ensure that appropriate changes were made for billing purposes.
- Protect the security of medical records to ensure that confidentiality is maintained.
- Review records for completeness, accuracy, and compliance with regulations.
- Enter data, such as demographic characteristics into computer.
- Adhere to local, state and federal laws, regulations and statutes.
Registrar
5 Years 6 Months- Collect information about individuals or clients, making sure all information we have on file is current and up to date.
- Transmit and receive messages, using telephones or telephone switchboards.
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages.
- Determine charges for services requested, collect deposits or payments, or arrange for billing.
- Check to ensure that appropriate changes were made for billing purposes.
- Protect the security of medical records to ensure that confidentiality is maintained.
- Review records for completeness, accuracy, and compliance with regulations.
- Enter data, such as demographic characteristics into computer.
- Adhere to local, state and federal laws, regulations and statutes.
Sales Representative
9 Years 10 Months- Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services.
- Provide product samples, coupons, informational brochures, or other incentives to persuade people to buy products.
- Keep areas neat while working and return items to correct locations following demonstrations.
- Sell products being promoted and keep records of sales.
- Set up and arrange displays or demonstration areas to attract the attention of prospective customers.
- Suggest specific product purchases to meet customers' needs.
- Transport, assemble, and disassemble materials used in presentations.
- Identify interested and qualified customers to provide them with additional information.
- Visit trade shows, stores, community organizations, or other venues to demonstrate products or services or to answer questions from potential customers.
- Prepare or alter presentation contents to target specific audiences.
- Dress mannequins for displays.
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
Education
12th
Skills
SWITCHBOARD
DATA ENTRY
TYPING
VERBAL COMMUNICATION
CUSTOMER SUPPORT
PROBLEM SOLVER
ORGANIZING APPOINTMENTS
PERSONAL INFORMATION
Visa Status: Authorized to work in the US for any employer
Timeline
Administrative Assistant
Strother and Ford Attorneys at Law
01.2026 - CurrentRead More
Front Desk Receptionist
King Dermatology
11.2023 - 01.2026Read More
Receptionist
Ozark Surgical Group
08.2021 - 01.2022Read More
Screener
CARTI
01.2021 - 05.2021Read More
Registrar
Lawrence Memorial Hospital
08.2014 - 12.2017Read More
Registrar
White River Medical Center
05.2006 - 11.2011Read More
Sales Representative
Sisters Bridal
07.1987 - 05.1997Read More
Kankakee Valley High School
12th
Read More