Lisa Gilliam
Yucaipa,CA
Summary
Dedicated and mission-driven nursing leader with 18 years of progressive service at Redlands Community Hospital, bringing a strong foundation in emergency, telemetry, patient experience, and hospital-wide operations. Proven ability to serve as an administrative leader, balancing staffing, patient experience, and compliance with organizational goals. Currently serving as House Supervisor, functioning as the administrative designee during off-shifts, with demonstrated expertise in operational decision-making, interdisciplinary collaboration, and staff support in complex, fast-paced environments. Recognized for strong communication, conflict resolution, and critical thinking skills, with a consistent record of fostering collaboration and driving process improvements. Committed to advancing patient-centered care, staff engagement, and operational excellence within complex healthcare systems.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Nurse House Manager
Kaiser Permanente
12.2024 - Current
- Supervise nursing staff to ensure compliance with hospital policies and patient care standards.
- Manages patient care activities across all departments, ensuring high quality care.
- Serves as on-site administrative designee for facility for off-shifts and weekends.
- Assess staffing needs and coordinates staffing levels with unit leadership.
- Serves as a resource for staff, providers and patients.
- Increase patient satisfaction by addressing concerns promptly and implementing necessary changes to improve care delivery.
- Monitor and manage the flow of patients.
House Supervisor
Redlands Community Hospital
12.2022 - Current
- Collaborates with unit charge nurses to provide appropriate patient assignments based on acuity.
- Serves as on-site administrative designee of the organization for off-shifts and weekends.
- Establish and maintain effective communication with staff and physicians to promote high quality patient care.
- Monitor and manage the flow of patients.
- Provide direct and ongoing support of staff with regards to conflict resolution and policy compliance.
- Ensures each unit has adequate staffing while making sure productivity is accounted for.
- Communicate and collaborate with leadership regarding organizational activities and challenges.
- Collaborate with unit leaders to implement quality improvement initiatives
- Supervise nursing staff to ensure high-quality patient care and adherence to safety protocols.
- Preceptor for new hires
- Chair of Workplace Wellness Committee
- Co-Chair of Charge Nurse Council
- Beta H.E.A.R.T Ambassador
- ANCC Pathways Steering Committee
- ED-Inpatient Collaborative
- DAISY Coordinator
- NDNQI Data Administrator
Patient Experience Liaison
Redlands Community Hospital
03.2018 - 05.2022
- Patient Experience Committee Facilitator
- Grievance Committee Facilitator
- DAISY Award Co-Coordinator
- NRC Health Administrator
- Patients First Committee
- General Orientation
- HCAHPS data and reporting
- NDNQI data
- HAPU data
- Press Ganey Administrator
- Policy Changes
- Managed and helped address client complaints through timely corrective actions and appropriate referrals.
- Facilitated communication between patients and various departments and staff.
- Recommended service improvements to minimize recurring patient issues and complaints.
ED Staff Nurse II
Redlands Community Hospital
01.2015 - 03.2018
- Educated patients and answered questions about health condition, prognosis and treatment.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Assessed, staged, documented and applied various dressings to wounds
- Preceptor for new graduate nurses and new hires
Telemetry RN
Redlands Community Hospital
11.2013 - 06.2015
- Observed patient health and side effects from treatments and medications, noting all details in patient chart.
- Collaborated across disciplines to coordinate disposition, referral and psychosocial support needs.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Wound assessment, staging, documentation and dressing changes.
- Wound Vacs
ED Staff Nurse II
Redlands Community Hosptial
07.2007 - 06.2015
- MICN
- Charge Nurse
- Preceptor to new graduate nurses and new hires
- Triage Committee
- Triage Process Leader
- Service Excellence Committee
- Disaster Team
- Performed various nursing interventions such as wound dressing, vital sign monitoring and specimen collection.
- Wounds: assessment, staging, documentation and dressing changes.
- Wound Vacs.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Implemented medication and IV administration, catheter insertion and airway management.
Owner/Manager
Power Lab CrossFit
01.2013 - 01.2019
- Managed day-to-day business operations.
- Created and monitored promotional approaches to increase sales and profit levels.
- Set, enforced and optimized company policies
- Developed key operational initiatives to drive and maintain substantial business growth.
- Optimized team hiring, training and performance.
- Reconciled daily sales, returns and financial reports in QuickBooks.
ED Travel Nurse, •ICU Travel Nurse
ProCare One Nurses
03.2006 - 01.2007
- Developed skills to work and adapt quickly to new environments while delivering quality patient care.
- Wounds: assessment, staging, documentation and dressing changes.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
- Accurately documented treatment, medications and IVs administered, discharge instructions and follow-up care.
ED Staff Nurse II
Arrowhead Regional Medical Center
09.2003 - 11.2007
- Trauma Unit
- Surgical ICU
- Pediatric Clinic
- Initial assessment and sterile dressing placement of burns
- Wounds: assessment, staging, documentation and dressing changes.
- Monitored patients' conditions and reported changes in physical presentation, appearance and behavior to discuss treatment with physicians.
- Administered medications via oral, IV and intramuscular injections and monitored responses.
Education
MHA - Healthcare Administration
Grantham University
Lenexa, KS06.2022
MSN - Nursing Management and Organization Leadership
Grantham University
Lenexa, KS06.2021
Bachelor of Science - Nursing
California University of San Bernardino
San Bernardino06.2003
General Studies
Chaffey College
Rancho Cucamonga, CA2001
General Education
Fayetteville Community College
Fayetteville, NC1996
General Studies
Etiwanda High School
Etiwanda, CA1994
Skills
- Communication
- Patient Advocacy
- Leadership
- Quality Standards and Protocols
- MS Office
- Conflict Resolution
- Organized and Efficient
- Quality improvement
- Teamwork and collaboration
- Time management
Accomplishments
- Collaborated with multidisciplinary teams to implement NRC Health platform across the hospital, spearheading the transition from Press Ganey at Redlands Community Hospital.
- Successfully implemented and oversee the DAISY Award program, a national nurse recognition initiative. Organize monthly ceremonies, boosting staff morale and recognition
Certification
Certified Patient Experience Professional
Basic Life Support
Advanced Life Support
NIH Stroke Scale
Management of Assaultive Behavior
Timeline
Nurse House Manager
Kaiser Permanente
12.2024 - Current
House Supervisor
Redlands Community Hospital
12.2022 - Current
Patient Experience Liaison
Redlands Community Hospital
03.2018 - 05.2022
ED Staff Nurse II
Redlands Community Hospital
01.2015 - 03.2018
Telemetry RN
Redlands Community Hospital
11.2013 - 06.2015
Owner/Manager
Power Lab CrossFit
01.2013 - 01.2019
ED Staff Nurse II
Redlands Community Hosptial
07.2007 - 06.2015
ED Travel Nurse, •ICU Travel Nurse
ProCare One Nurses
03.2006 - 01.2007
ED Staff Nurse II
Arrowhead Regional Medical Center
09.2003 - 11.2007
MHA - Healthcare Administration
Grantham University
MSN - Nursing Management and Organization Leadership
Grantham University
Bachelor of Science - Nursing
California University of San Bernardino
General Studies
Chaffey College
General Education
Fayetteville Community College
General Studies
Etiwanda High School
Professional Affiliation
American Nurses Association
The Beryl Institute-Px Connect