Lisa D. Ginn
San Jose,CA
Summary
Motivated self-starter, able to manage professionally in a fast paced work environment. Analytical thinking and resolution. Liaison between Physicians, patients and insurance companies. Develop and maintain Calendars, along with Spreadsheets. Excellent oral and written communication skills. Orderly and committed Clinical Administrative Assistant offering solid skills in customer relations and resilience to handle challenges of fast-paced professional environments. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate projects.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Patient Administrative Specialist V/, Administrative Cell Lead, Operations Manager
Stanford University Hospital and Clinics
Stanford, CA
09.2014 - Current
- Women’s Cancer Center, Manage morning huddle, in the absence of Assistant Clinic, and/or Clinic Operations Manager
- Liaison between Physicians and Nursing staff, when appropriate
- Manage calls from the ITA (Infusion Treatment Area), to ensure that patient orders are signed/or changed at a moment’s notice
- Liaison between both International Medicine and Special Patient Care, to facilitate coordination of care for patients who reside out of the Country
- Triage calls from patients and escalate when necessary
- Provide administrative support to Physicians and Nursing staff in and out of the (active) clinic setting
- Scheduling/Rescheduling (appointments) and communicating necessary changes to patients or staff
- Assist with hospital discharge coordination including, but not limited to the following: liaising with case managers, social workers and nursing staff where needed
- Complete Decedent(s) Mortuary Worksheet and acquire Physician’s signature in a timely manner
- Ensure timely update of patient(s) mortality in the Epic System
Office Assistant IV/Data Coordinator
Stanford University Hospital and Clinics
Stanford, CA
05.2009 - 09.2014
- Heart-Lung and Lung Transplant Program
- Provide administrative support to the Pre Transplant Nurse, Physicians, other
- Nursing staff and Clinics
- Manage, coordinate and prioritize the scheduling of pertinent, Pre Transplant studies to determine patient candidacy
- Manage all patient records and correspondence between referring Physicians offices, Nursing Case Manager’ and the Pre Transplant Program
- Facilitate and manage communication between patients, Social Workers and
- Financial Coordinators, maintaining highest corporate standards
- Maintain Pre Transplant Evaluation Calendar, Social Worker Calendar and
- Conference Room Scheduling
- Manage electronic medical record systems
Skills
- Judgement and Decision Making
- Teamwork and Communication
- Confidentiality and Data Protection
- Strong Organizational Skills
- Problem-Solving
- Attention to Detail
- Multidisciplinary Collaboration
- Multitasking and Time Management
- Punctual and Reliable
- Office Equipment Operation
Certification
- SHC Crucial Conversations and Crucial Accountability Training - 2018
- New Leader Orientation, Leadership Development Series - Stand Out Team Leader - 2021
Timeline
Patient Administrative Specialist V/, Administrative Cell Lead, Operations Manager
Stanford University Hospital and Clinics
09.2014 - Current
Office Assistant IV/Data Coordinator
Stanford University Hospital and Clinics
05.2009 - 09.2014