Lisa Glenn
Urbandale,IA
Summary
Forward-thinking nurse leader with 10+ years of progressive leadership experience driving operational excellence across multi-facility health systems. Known for strategic vision, financial acumen, and a collaborative leadership approach that balances quality patient care with business objectives. Proven track record of implementing innovative programs that enhance clinical outcomes while optimizing operational efficiency and financial performance.
Professional with robust background in directing and managing large-scale operations, consistently driving success through strategic planning and execution. Adept at implementing innovative solutions that enhance productivity and operational effectiveness. Known for fostering teamwork and adapting to evolving business needs, ensuring alignment with organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Director of Cardiovascular Services & Quality
MercyOne
03.2021 - Current
- Responsible for daily operations of Cardiac Surgery, Advanced Heart Failure, Cardiac Rehab, and Quality departments
- Responsible Cardiac Surgery and Advanced Heart Failure services in the hospital, managing patient care coverage, after-hours open-heart surgery coverage and collaboration with CMO, CNO, Market Directors, and Bed Flow on discharge and throughput
- Collaboration with physicians, leaders, and associates in areas that provide service to cardiovascular patients through building relationships, mentoring, coordinating patient care and creating and sustaining a positive context for cardiovascular services
- Directed quality improvement initiatives across Iowa Heart Center & MercyOne
- Developed and implemented a comprehensive program to decrease readmissions of cardiac patients in the hospital
- Led successful preparation of regulatory surveys for the LVAD program resulting in full accreditation status
- Initiates activities to enhance revenue and support cost reduction and containment of activities
- Proactively monitors patient and provider satisfaction, business project progress, and works collaboratively with team members, stakeholders, and other Iowa Heart Center cardiovascular services leadership and hospital leadership to remove progress barriers
Director of Nursing
MercyOne
02.2019 - Current
- Oversee day-to-day operations in the Cardiac Surgical and Cardiac Medical Intensive Care Units
- Responsible for 150 FTEs within those units
- Screen potential employees, interview, and hire appropriate candidates
- Assist with conflict resolution between employees, addressing disciplinary concerns and implementing correction action paperwork
- Responsible for ensuring staff are current on education to provide care to the ICU patients
- Responsible for creation of policies, procedures, and care standards across the service line
- Provide support at the bedside in times of staffing shortages
- Responsible for productivity and budget management of both ICUs
- Responsible for ensuring units are compliant with quality standards
- Follow up with patient and family concerns
- Review safety reports, evaluate trends, and educate staff on findings
Clinical Supervisor
Iowa Heart Center
09.2015 - 02.2019
- Manage nurses and medical assistants of a busy cardiovascular clinic
- Responsible for 45 direct-report employees
- Screen potential employees, interview and hire appropriate candidates
- Assist with conflict resolution between employees, addressing disciplinary concerns and implementing corrective action paperwork
- In charge of creating weekly and five-week schedules for nurses and medical assistants
- Organize skills day for nurses and medical assistants to ensure staff is proficient in the expectations of their position
- Timecard management and ordering of supplies while remaining cognizant of the budget
Staff Nurse
Mercy Medical Center
03.2010 - 09.2015
- Provided exceptional care to critically ill patients in a Cardiac/Surgical ICU
- Administered medications and intravenous fluids
- Monitored telemetry and responded to emergent, life-saving situations
- Followed physician orders and reported changes in patient condition
- Proficient in ventilator care, hemodynamic monitoring, intra-aortic balloon pump care, ventricular assistive devices, ECMO, Impella devices, continuous dialysis, and invasive line placement
- Worked as the charge nurse 2-3 times per week
Education
Master of Science in Nursing - Executive Leadership and Management
Purdue Global University
12.2017
Bachelor of Science in Nursing - Nursing
Mercy College of Health Sciences
05.2007
Skills
- Relationship building
- Strategic planning
- Verbal and written communication
- Decision-making
- Creativity and innovation
- Process improvements
- Effective leader
- Teamwork and collaboration
Accomplishments
- Golden Key National Honor Society for maintaining 4.0 GPA in Graduate School
- NEA-BC; Nurse Executive Advanced-Board Certified through American Nurses Credentialing Center
- Reintroduction of quality reporting to the Iowa Heart team to ensure safe patient care and positive outcomes
- Introduction of M&M meetings with cardiac surgery team to improve quality and provide feedback to better service our patient population
- Improved employee engagement scores on the PCA survey by frequently rounding on staff, listening and following up on concerns, and ensuring staff feedback was considered in decision making
- Currently studying for the CPHQ, Certified Professional of Healthcare Quality, exam with planned date to take exam in September
- Completion of Leadership Excellence course through MercyOne with Certificate of Completion
Certification
Nurse Executive- Advanced Board Certified
Affiliations
- American College of Cardiology
- American Nurses Credentialing Center Volunteer
- American Heart Association
- Iowa Organization for Nursing Leadership
Timeline
Director of Cardiovascular Services & Quality
MercyOne
03.2021 - Current
Director of Nursing
MercyOne
02.2019 - Current
Clinical Supervisor
Iowa Heart Center
09.2015 - 02.2019
Staff Nurse
Mercy Medical Center
03.2010 - 09.2015
Master of Science in Nursing - Executive Leadership and Management
Purdue Global University
Bachelor of Science in Nursing - Nursing
Mercy College of Health Sciences
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