Lisa Gonzales
Tolleson,AZ
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Unit Coordinator II
Connections Health Solutions
Phoenix, AZ
10.2014 - Current
- Register and check enrollment eligibility, including Third Party Liability and private insurance.
- Coordinate the administrative process for handling petitions. Check petitions for completeness, notarizes petitions, logs the petition and hands off the petition to prescribing Provider for review.
- Assist medical staff by obtaining and relaying consumer information from hospital ED staff, clinical staff, family members, and/or other Providers. Monitor medical and clinical timelines of involuntary process
- Arrange pick up orders with police. Document all efforts made to law enforcement regarding pick up orders. Oversee that all Court Ordered Evaluations (COE)/Persistently and Acutely Disabled (PAD) detention orders are served and proof is sent to the County Psychiatric Hospital legal department within prescribed deadlines (if applicable).
- Coordinate and oversee bed placement of patient with other facilities and within the electronic health records.
- Answer telephones for admission and discharge purposes (i.e. police, ED's and other psychiatric hospitals)
- Maintain the patient board: entering new arrivals, assigns Providers, Nurses, Crisis Workers, and prioritizes arrivals. Monitors electronic patient tracking system to ensure that all patient records reflect real time admission status
- Participate in ongoing training including in-services, training, and other activities to maintain and improve competency. Demonstrates competency by demonstrating skills and through post-testing/observation of direct supervisor
Scheduling Specialist
HonorHealth
Phoenix, AZ
01.2020 - 11.2020
- Assisted in scheduling, rescheduling, and canceling appointments for patients.
- Answered incoming calls from potential new patients and existing patient inquiries.
- Verified insurance information prior to appointment booking.
- Maintained accurate records of patient appointments in computer system.
- Performed follow up calls to confirm scheduled appointments.
- Conducted outbound calls to remind patients of upcoming appointments.
- Managed a high volume of emails related to appointment scheduling requests.
- Inputted patient data into the electronic health record system.
Daycare Teacher
Kidz Kreationz Daycare
Tempe, AZ
06.2012 - 10.2014
- Developed lesson plans and activities to engage children in learning.
- Conducted assessments of student performance and progress.
- Created a positive, nurturing environment for young students.
- Supervised children during meal times, playtime, and other activities.
- Encouraged creativity through art projects and storytelling.
- Assisted with toilet training and diaper changing when necessary.
- Provided guidance on social development issues such as sharing, following directions.
- Communicated regularly with parents regarding their child's progress or behavioral issues.
- Adapted teaching methods based on individual student needs.
Janitorial Specialist
Ugl Unicco
Tempe, AZ
06.2010 - 06.2012
- Maintained cleanliness of restrooms, including stocking supplies and cleaning toilets, sinks, floors, mirrors and walls.
- Performed routine maintenance duties such as sweeping and mopping floors, vacuuming carpets, dusting furniture and fixtures.
- Cleaned windows and glass surfaces using appropriate cleaners and equipment.
- Ensured all safety regulations were followed while operating janitorial equipment.
Food Service Worker
Peter Piper Pizza Inc
Phoenix, AZ
08.2008 - 12.2010
- Assisted in the preparation of food items according to recipes and instructions.
- Cleaned kitchen areas, equipment and utensils.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Delivered food orders promptly and accurately to guests tables.
- Monitored inventory levels of food items used during meal services.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Education
GED -
Maricopa Community Colleges - Gateway Community College
Phoenix, AZ01-2012
Automotive Technician -
Arizona Automotive Institute
Glendale, AZSkills
- Employee Coaching
- EMR Updating
- Patient Registration
- Document Control
- Interdepartmental Coordination
- Spanish translation
Languages
Spanish
Professional
Certification
CPR and First Aid certified
Timeline
Scheduling Specialist
HonorHealth
01.2020 - 11.2020
Unit Coordinator II
Connections Health Solutions
10.2014 - Current
Daycare Teacher
Kidz Kreationz Daycare
06.2012 - 10.2014
Janitorial Specialist
Ugl Unicco
06.2010 - 06.2012
Food Service Worker
Peter Piper Pizza Inc
08.2008 - 12.2010
GED -
Maricopa Community Colleges - Gateway Community College
Automotive Technician -
Arizona Automotive Institute