LISA GONZALEZ
MIAMI,FL
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
4
4
years of professional experience
1
1
Certification
Work History
REMOTE TRIAGE RN
Access Nurses
08.2022 - Current
- Educated family members and caregivers on patient care instructions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Audited charts and reviewed clinical documents to verify accuracy.
- Evaluated patient histories, complaints, and current symptoms.
- Monitored patient reactions to drugs and carefully documented findings.
- Managed patients recovering from medical or surgical procedures.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Strengthened communication skills through regular interactions with others.
RN
WESTCHESTER HOSPITAL
07.2020 - 08.2022
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Implemented medication and IV administration, catheter insertion, and airway management.
- Provided direct patient care, stabilized patients, and determined next course of action.
- Monitored patient reactions after administering medications and IV therapies.
- Monitored patient reactions to drugs and carefully documented findings.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Developed and maintained courteous and effective working relationships.
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Education
Associate of Science - Nursing
BRECKINRIDGE SCHOOL OF NURSING
MIAMI04.2017
Skills
- Nursing Informatics
- EPIC use
- Acute care expertise
- Maintaining privacy
- HIPAA Education
- Patient Monitoring
- High level of autonomy
- Call triaging
- Taking vitals
- Compassion and Empathy
- Nursing Performance Assessment
- Data Collection
- Procedure Assistance
- Fluent in Spanish/Portuguese
Certification
- PALS - Pediatric Advanced Life Support
- Licensed RN -
Timeline
REMOTE TRIAGE RN
Access Nurses
08.2022 - Current
RN
WESTCHESTER HOSPITAL
07.2020 - 08.2022
Associate of Science - Nursing
BRECKINRIDGE SCHOOL OF NURSING