Lisa Gonzalez
Long Beach,CA
Summary
Dedicated professional specializing in behavioral and social improvement for students through targeted intervention strategies. Experienced Health Care Aide providing patient support and daily living assistance, fostering independence in a safe environment. Strong communicator enhancing patient well-being and care standards while implementing efficient processes in office organization and team collaboration.
Overview
17
17
years of professional experience
Work History
Behavioral Interventionist
Early Strides
San Pedro, California
07.2025 - Current
- Implemented individualized behavior intervention plans for diverse student needs.
- Collaborated with educators to promote positive classroom behaviors.
- Monitored and recorded student progress during intervention sessions.
- Maintained a safe and supportive environment for all students during interventions.
- Assisted in developing positive reinforcement systems that encouraged desired behaviors while discouraging undesirable behaviors.
- Provided direct instruction to students in areas such as communication, social skills, self-care, and academics.
Health Care Aide
Aveanna
Los Angeles, California
10.2022 - 06.2024
- Supported patients with daily living activities and personal care, enhancing comfort and dignity.
- Ensured cleanliness and safety of patient environments, promoting health and well-being.
- Supported patients with mobility exercises and physical therapy routines.
- Communicated effectively with families about patient needs and care plans.
- Improved patient outlook and daily living through compassionate care.
- Helped patients maintain their independence while providing support when needed.
- Assisted patients with bathing, dressing, grooming, and eating, fostering independence and quality of life.
Returns Manager
Windsor Fashions
Santa Fe Springs, California
07.2012 - 08.2022
- Managed return processes for apparel, ensuring compliance with company policies.
- Trained staff on returns management and customer service techniques, improving team efficiency.
- Oversaw inventory management for returned items, coordinating with warehouse teams.
- Developed training materials to improve staff knowledge of returns procedures, enhancing compliance.
- Maintained organization of returns department by restocking supplies and ensuring a clean workspace for efficient operations.
- Maintained up-to-date records of all returned products, including tracking information, item numbers, quantities.
- Trained staff on proper handling of returns and exchanges.
- Recruited and trained new employees to meet job requirements.
- Filed paperwork associated with returns including invoices, packing slips, order forms.
- Processed damaged goods and coordinated with vendors for timely replacements or repairs, ensuring customer satisfaction.
Receptionist
The Good Shepherd Center
Los Angeles, California
03.2009 - 07.2012
- Greeted visitors and provided them with assistance.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Managed incoming calls, efficiently routing messages to appropriate staff to enhance communication.
- Scheduled appointments and maintained the front desk calendar for smooth operations.
- Assisted clients with inquiries, providing information about available programs and resources.
- Maintained office supplies inventory and ordered replacements as needed for daily operations.
- Organized client files and documents to maintain accuracy and ensure confidentiality for sensitive information.
- Supported staff members with administrative tasks including typing letters, filing documents, and scanning and copying documents.
- Coordinated event planning by preparing materials and logistics, contributing to successful gatherings.
- Ensured building safety by verifying visitors' identification before granting access.
Education
High School Diploma -
Wallis Annenberg High School
Los Angeles, CA06-2007
Skills
- Behavioral intervention strategies
- Patient support
- Data management
- Analytical problem solving
- Organizational skills
- Detail-oriented approach
- Collaborative teamwork
- Reliability and trustworthiness
Timeline
Behavioral Interventionist
Early Strides
07.2025 - Current
Health Care Aide
Aveanna
10.2022 - 06.2024
Returns Manager
Windsor Fashions
07.2012 - 08.2022
Receptionist
The Good Shepherd Center
03.2009 - 07.2012
High School Diploma -
Wallis Annenberg High School