Professional Summary
Overview
Work History
Education
Skills
Timeline

Lisa Gordon

COTA
Columbus,OH
19
years of professional experience

Experienced Motor Coach Operator skilled in optimizing routes and resolving passenger concerns promptly. Proven track record in mentoring new drivers and improving operational efficiency. Ready to leverage strong time management and problem-solving skills to enhance customer satisfaction.

Work History

Motor Coach Operator

16 Years
COTA | 10.2010 - Current
  • Operated motor coach safely, ensuring compliance with traffic regulations and company policies.
  • Conducted pre-trip inspections to maintain vehicle safety and reliability.
  • Assisted passengers with boarding, luggage handling, and accessibility needs.
  • Implemented route adjustments based on traffic conditions to optimize service efficiency.
  • Mentored new operators on best practices for passenger safety and customer service excellence.
  • Collaborated with dispatch to manage schedules, enhancing operational efficiency and reducing delays.
  • Resolved passenger inquiries and concerns promptly, improving overall customer satisfaction ratings.
  • Served as a positive ambassador for the company, promoting its brand and services to potential customers during in-person interactions or through social media platforms.

School Bus Driver

3 Years 1 Month
Columbus City Schools | 09.2007 - 10.2010
  • Ensured student safety by conducting pre-trip inspections and following established safety protocols.
  • Managed daily bus routes, adhering to schedules and maintaining timely arrivals at schools.
  • Maintained clear communication with school officials regarding transportation issues and student needs.
  • Trained new drivers on operational procedures, emphasizing safety and compliance with regulations.

Education

High School Diploma

Marion Franklin High School | Columbus, OH | 06-1988

Skills

Vehicle inspection proficiency
Defensive driving
Safety measures
Passenger assistance
Basic computer literacy
Accident prevention
Adaptive decision making
Emergency response readiness
Safe driving techniques
Hospitality and accommodation
Route navigation expertise
Passengers endorsement
Air breaks
Customer service
Problem-solving
Time management
Attention to detail

Timeline

Motor Coach Operator

COTA
10.2010 - CurrentRead More

School Bus Driver

Columbus City Schools
09.2007 - 10.2010Read More

Marion Franklin High School

High School Diploma
Read More
Lisa Gordon