LISA GOULD
CHINO,CA
Summary
Proactive Regional Account Specialist with extensive experience in customer support and conflict resolution. Successfully managed escalated issues, retained client trust, and increased satisfaction through prompt and empathetic responses. Adept in working with cross-functional teams to ensure seamless execution of initiatives and providing informed product recommendations.
Overview
22
22
years of professional experience
Work History
REGIONAL ACCOUNT SPECIALIST
TOSHIBA
10.2002 - Current
- Resolved escalated issues professionally, retaining client trust during challenging situations.
- Worked closely with internal teams such as finance, operations, and marketing to align goals and ensure smooth execution of initiatives.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
Associate of Science - MANAGEMENT AND ACCOUNTING
KAPIOLANI COMMUNITY COLLEGE
HONOLULU, HI05.1984
GED -
EL TORO HIGH
EL TORO, CA02.1981
Skills
- Problem-solving abilities
- Critical Thinking
- Problem Resolution
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Complaint resolution
- Professional telephone demeanor
- Microsoft Outlook
- Product Knowledge
- Order Processing
- Data Collection
- Data-driven decision-making
- Problem-Solving
Timeline
REGIONAL ACCOUNT SPECIALIST
TOSHIBA
10.2002 - Current
Associate of Science - MANAGEMENT AND ACCOUNTING
KAPIOLANI COMMUNITY COLLEGE
GED -
EL TORO HIGH
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