Lisa Gray
Customer Service
Chicago,IL
Summary
Honored with nomination for Best Guest Service Agent by Illinois Hospitality Association in 2019
Overview
9
9
years of professional experience
Work History
Linkage To Care Specialist
South Side Opioid Heroin Taskforce
08.2025 - Current
- Executed outreach to connect with individuals testing positive or at risk for health conditions.
- Delivered emotional support and education immediately after diagnosis to enhance understanding.
- Addressed barriers to care related to transportation, insurance, stigma, language, or housing.
- Supported clients in organizing medical appointments and provided accompaniment as needed.
- Maintained regular contact with clients to ensure attendance at medical appointments.
- Collaborated with healthcare professionals and community organizations for seamless service integration.
- Informed clients about treatment adherence and accessible prevention options within the community.
- Documented client interactions accurately while ensuring adherence to confidentiality regulations.
Dispatcher
Price Brothers Transportation
01.2020 - Current
- Received and processed service requests through phone, email, or electronic systems.
- Promptly dispatched service personnel to appropriate locations based on demand.
- Monitored scheduling changes and traffic conditions to optimize on-time performance.
- Maintained professional communication with field staff and clients to facilitate operations.
- Updated customer information and service logs accurately in dispatch software.
- Adjusted schedules in response to emergency calls to maintain service levels.
- Ensured adherence to safety procedures and regulatory requirements within operations.
- Collaborated with management to drive improvements in dispatching efficiency.
At Your Service Agent
Marriott Marquis Chicago
03.2019 - 02.2024
- Streamlined inbound and outbound call routing to designated teams.
- Ensured amenity requests were completed within 15–20 minutes consistently.
- Conducted follow-ups to verify guest satisfaction after services rendered.
- Handled room service orders and requests efficiently for quick delivery.
- Maintained effective interdepartmental communication through various channels.
- Promptly addressed and resolved guest complaints to enhance service quality.
At Your Service Runner
Marriot Marquis Chicago
02.2018 - 03.2019
- Streamlined processes by collaborating with service runners to optimize workflow efficiency.
- Executed time-sensitive tasks under pressure during peak hours, ensuring service quality.
- Enhanced customer satisfaction through timely and efficient service during busy periods.
- Facilitated communication between kitchen staff and front-of-house employees to boost overall efficiency.
- Assisted management with daily inventory tracking and stock replenishment duties.
- Maintained a welcoming atmosphere by providing attentive service and addressing issues proactively.
- Conducted regular quality checks on food items to uphold high standards for taste and presentation.
- Trained new hires on job responsibilities and restaurant procedures, promoting team integration.
Housekeeping Attendant
Marriott Marquis Chicago
01.2017 - 01.2018
- Elevated efficiency scores from 0% to 87.9%, securing #12 position in room cleanliness across U.S. Marriott Brands.
- Consistently maintained cleanliness score averaging 95% throughout employment.
- Served as key VIP housekeeping liaison, promoting superior guest experiences.
- Performed detailed cleaning of 12–16 guest rooms during each shift.
Education
No Degree - Hospitality And Tourism Management
Florida Atlantic University
Boca RatonSkills
Creative strategies
Timeline
Linkage To Care Specialist
South Side Opioid Heroin Taskforce
08.2025 - Current
Dispatcher
Price Brothers Transportation
01.2020 - Current
At Your Service Agent
Marriott Marquis Chicago
03.2019 - 02.2024
At Your Service Runner
Marriot Marquis Chicago
02.2018 - 03.2019
Housekeeping Attendant
Marriott Marquis Chicago
01.2017 - 01.2018
No Degree - Hospitality And Tourism Management
Florida Atlantic University