Lisa Gray
Customer Service
Chicago,IL
Summary
Honored with nomination for Best Guest Service Agent by Illinois Hospitality Association in 2019
Overview
9
9
years of professional experience
Work History
Linkage To Care Specialist
South Side Opioid Heroin Taskforce
08.2025 - Current
- Executed outreach to connect with individuals testing positive or at risk for health conditions.
- Delivered emotional support and education immediately after diagnosis to enhance understanding.
- Addressed barriers to care related to transportation, insurance, stigma, language, or housing.
- Supported clients in organizing medical appointments and provided accompaniment as needed.
- Maintained regular contact with clients to ensure attendance at medical appointments.
- Collaborated with healthcare professionals and community organizations for seamless service integration.
- Informed clients about treatment adherence and accessible prevention options within the community.
- Documented client interactions accurately while ensuring adherence to confidentiality regulations.
Dispatcher
Price Brothers Transportation
01.2020 - Current
- Received and processed service requests through phone, email, or electronic systems.
- Promptly dispatched service personnel to appropriate locations based on demand.
- Monitored scheduling changes and traffic conditions to optimize on-time performance.
- Maintained professional communication with field staff and clients to facilitate operations.
- Updated customer information and service logs accurately in dispatch software.
- Adjusted schedules in response to emergency calls to maintain service levels.
- Ensured adherence to safety procedures and regulatory requirements within operations.
- Collaborated with management to drive improvements in dispatching efficiency.
At Your Service Agent
Marriott Marquis Chicago
03.2019 - 02.2024
- Streamlined inbound and outbound call routing to designated teams.
- Ensured amenity requests were completed within 15–20 minutes consistently.
- Conducted follow-ups to verify guest satisfaction after services rendered.
- Handled room service orders and requests efficiently for quick delivery.
- Maintained effective interdepartmental communication through various channels.
- Promptly addressed and resolved guest complaints to enhance service quality.
At Your Service Runner
Marriot Marquis Chicago
02.2018 - 03.2019
- Streamlined processes by collaborating with service runners to optimize workflow efficiency.
- Executed time-sensitive tasks under pressure during peak hours, ensuring service quality.
- Enhanced customer satisfaction through timely and efficient service during busy periods.
- Facilitated communication between kitchen staff and front-of-house employees to boost overall efficiency.
- Assisted management with daily inventory tracking and stock replenishment duties.
- Maintained a welcoming atmosphere by providing attentive service and addressing issues proactively.
- Conducted regular quality checks on food items to uphold high standards for taste and presentation.
- Trained new hires on job responsibilities and restaurant procedures, promoting team integration.
Housekeeping Attendant
Marriott Marquis Chicago
01.2017 - 01.2018
- Elevated efficiency scores from 0% to 87.9%, securing #12 position in room cleanliness across U.S. Marriott Brands.
- Consistently maintained cleanliness score averaging 95% throughout employment.
- Served as key VIP housekeeping liaison, promoting superior guest experiences.
- Performed detailed cleaning of 12–16 guest rooms during each shift.
Education
No Degree - Hospitality And Tourism Management
Florida Atlantic University
Boca RatonSkills
Creative strategies
Organizational proficiency
Communication effectiveness
Dependable and reliable
Leadership in customer service
Timeline
Linkage To Care Specialist
South Side Opioid Heroin Taskforce
08.2025 - Current
Dispatcher
Price Brothers Transportation
01.2020 - Current
At Your Service Agent
Marriott Marquis Chicago
03.2019 - 02.2024
At Your Service Runner
Marriot Marquis Chicago
02.2018 - 03.2019
Housekeeping Attendant
Marriott Marquis Chicago
01.2017 - 01.2018
No Degree - Hospitality And Tourism Management
Florida Atlantic University