LISA GREENWOOD
South Hadley,MA
Summary
Experienced in managing business operations, leading teams, and driving strategic initiatives. Leveraging expertise in financial oversight and process optimization to enhance overall business performance. Proven track record of fostering team collaboration and achieving operational excellence.
Overview
16
16
years of professional experience
Work History
Assistant State Conservationist-Management & Strategy
U.S. Department of Agriculture - Natural Resources Conservation Service (NRCS)
08.2019 - Current
- Manages a diverse team of employees responsible for state financial management and budgeting, acquisition, workforce analysis, employee onboarding and development, performance management, grants and agreements, quality assurance reviews, recognition program, and other business operations that are required to meet the NRCS mission
- Utilizes analytical tools such as Tableau, Access, and system reports to develop opportunities for improvement with NRCS programs, state workload/workforce, demographics, outreach, and contract, grants, and agreements processes
- Supervises four full-time employees assigned to the management and strategy division; plans and assigns work-based priorities and monitors deadlines
- Provides advice and instructions to the team on all aspects of business operations
- Identifies training and developmental needs, acts on requests for leave, and promotes team improvement meetings to review and improve state policies and practices
- Directs the acquisition process for the state by developing and implementing state bulletins and job aids for state supervisors; accountable for review/approval of all documents relating to procurement in the state (AD-700 or SF-182), US Bank purchase card reconciliation approval authority for the state, completes the administrator approval for all Integrated Acquisitions System (IAS) entries
- Comprehensive knowledge of applicable laws, rules, and regulations about human resources and other business functions such as Civil Rights, Ethics, Equal Employment Opportunity, Reasonable Accommodations, Freedom of Information Act, Appropriations Law, and Federal Acquisition Regulation
- Manages the leasing projects within the state
- Currently leading a shared service center relocation for the Greenfield Service Center which included market research, on-site reviews, and feedback, ordering new furniture, procuring shredding and junk removal
- Collaborates with General Services Administration (GSA), Farm Service Agency (FSA) and Rural Development (RD) to resolve building issues in state and field offices
- Led the remediation efforts for air quality improvements and maintenance in Holden
- Project leader for building security enhancement at the Amherst office; secured funding to install an automated card reader and voice/video entry system
- Shares knowledge of Human Resources (HR), Optimal Performing Office (OPO) Dashboard, Performance Results System (PRS), the Workload Cycle Time Study, State Resource Assessment (SRA) and FY budget status with leadership to enhance state staffing plan and prioritize recruitment
- Supports the statewide agreements with the American Farmland Trust (AFT) and the Massachusetts Association of Conservation Districts (MACD), who supplement federal staffing technical and administrative personnel
- Ensures employees onboard, receive credentials, complete training requirements, and have IT equipment
- Coordinate with the partner Directors, State Conservationist, NRCS principal staff, DCs and the Grants & Agreements Services Branch (GASB) to address workload and budgetary needs
- Oversees and direct various business advisory support functions: Continuity of Operations (COOP) and emergency preparedness activities for the state; reports office closures, unexpected emergencies, COVID19, and other information to the national office, FPAC business center, and other stakeholders
- Participates in developing strategic and business plans to ensure the state continues to meet the mission responsibilities of NRCS and meet the goals of equal employment opportunity (EEO)
- Coordinates the planning, requesting, approval, allocation, and utilization of financial resources for the state
- In consultation with state leadership and assistance of Financial Resources Specialist, develops the annual training budget and obtains state-sponsored events
- Presents information to the state leadership team on linkages between the use of financial resources and conservation outcomes
- Collaborates with principal staff to conduct office Quality Assurance Reviews (QAR)
- Ensures program managers complete reviews and send reports within an established timeframe
- Prepares the final report, outline corrective actions, monitor corrective action plans, and help with policy updates where needed
Business Services Specialist
U.S. Department of Agriculture - Natural Resources Conservation Service (NRCS)
01.2015 - 12.2019
- Assisted the Massachusetts management team in planning, coordinating, evaluating, and reporting on various business operations to carry out the business of conservation within state and field offices (human resources, information security, contracting, timekeeping, and management services)
- Served as the primary liaison with business center virtual support teams in human resources, contracting, and management services to carry out local requirements
- Monitored several databases to ensure state requests are entered and assigned to specialists
- Identified problematic trends and supplies solution proposals to management about various business practices such as safety, travel, worker's comp, and property services
- Participated in annual performance award planning
- Prepared budget reports and ensures employees eligible for performance awards have completed forms with accounting codes and processed by HR
- Ensured internal and external customer requests for business services are complete in a reasonable timeframe
- Maintained positive relationships with various USDA agencies to enhance the work environment and efficiency
- Participated in an informal grievance by an eligible employee which was supported by State leadership and elevated through the proper channels to resolution by corrective action
- Assisted management with policy review and contacting employee relations for action
- Provides policy support to supervisors as needed
- State training officer responsible for creating training schedules and classes within the USDA learning system
- Coordinated with instructors about enrollment, training space requirements, and curricula
- Generated specialized reports for managers and monitors national training requirements, such as annual employee development plans, cross-training, and information security awareness to ensure compliance
- Information system contact (ISSPOC) submitted requests to IT services to create network accounts and permission for employees
- Completed quarterly audits by sending statistics and documentation to the Internal and Controls Audit office
- Upon request investigated discrepancies and provides resolution to the audit team
- Researched and reviewed policies for a variety of business processes and programs to ensure state compliance
- Finds areas for improvement based on analysis and statistics which may result in new local office policies, formal training, or on the job training
- Authored state guidance for timekeeping, travel, hazardous weather dismissal, fleet management, and tick bite reporting
- Safety/Health team coordinator was responsible for scheduling quarterly meetings, obtaining formal training (such as CPR and First Aid)
- Follows OSHA reporting requirements, hosts annual multi-agency flu clinic, and ensures annual safety checklists and evacuation drills are complete throughout the state
- Procurement and purchasing agent
- Submitted documentation to contracting systems when items are above state allowed the monetary threshold
- Participated in quarterly and annual credit card audits ensuring 100% compliance
- Maintained accurate records of company assets and inventory through diligent monitoring and regular audits.
- Enhanced customer satisfaction with efficient communication and problem-solving techniques.
- Assisted in budget management by tracking expenses, reconciling financial data, and providing detailed reports for decision-making purposes.
Human Resources Specialist
U.S. Department of Agriculture - Natural Resources Conservation Service (NRCS)
10.2008 - 01.2015
- Performed as a staffing specialist, created job analysis, and developed questionnaires for DEU (external) and Merit (internal) announcements
- Utilized USAjobs, USAStaffing, and e-Recruit software to advertise and receive applicant information
- Subject matter expert for veteran hiring initiatives and special hire programs
- Developed HR presentations for employees about health, life, and retirement
- Processed actions as needed in the Payroll/Personnel System, uploaded to e-OPF, and issued a completed copy to the employee for over 60 employees.
- Managed the onboarding program, issued onboarding instructions, started the background investigation process, completed, and processed all forms with the employee as applicable (security training, insurance, health, beneficiary forms)
- Ensured forms were sent to the employee and uploaded to their personnel records
- Guided supervisors on the performance management process and gave training to employees about performance goals and the recognition process
- Processed awards in the HR system
- Conducted annual compliance reviews for NHQ and assisted supervisors to resolve audit findings
- Maintained electronic personnel records by updating, managing, and purging personnel documents according to retention guidelines and records management policy
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Collaborated with department managers to identify staffing needs and create strategic recruiting plans.
- Streamlined exit interview processes, gathering insights to improve employee satisfaction and retention strategies.
- Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.
- Administered employee benefits programs and assisted with open enrollment.
- Assisted with writing job postings and job descriptions for boards.
Career Advisor
U.S. Department of Defense, U.S. Air Force Reserve
10.2008 - 12.2013
- Military supervisor for 5 members, provided leadership and mentoring resulting in a dynamic customer-focused team that ensured unit administrative records were current and payroll executed on time
- Onboarding contact for four units (600+ members) within the Operations Group
- Welcomed new personnel on their first duty day and presented initial briefings about dental, health insurance, and unit hierarchy
- Discussed career growth and educational opportunities based on job and years in service
- Helped members with GI bill questions, reenlistment contract questions, and formal military training opportunities
- Monitored employee retention trends and briefed commanders quarterly
- Recommended retention solutions and researched incentives and recruitment policy for commanders
- Announced new retention incentives (bonuses) to unit personnel and completed forms for those eligible as needed
Education
Bachelor of Arts - Human Resource Development
University of Massachusetts
Amherst, MA01.2015
Associate of Science - Information (Knowledge) Management
Community College of The Air Force
Montgomery, AL01.2005
Associate of Science - Human Resources Management
Community College of The Air Force
Montgomery, AL01.2004
Skills
- Employee management
- Customer service
- Financial management
- Documentation and reporting
- Business administration
- Cross-functional collaboration
- Strategic planning
- Process improvement
- Data confidentiality
- Operations management
- Policy implementation
- Verbal and written communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of four staff members.
- Collaborated with team of six in the development of State Strategic Plan.
Job Related Training
- Lean Six Sigma/Yellow Belt
- NRCS Senior Leadership Development
- USDA Records Management
- Accountable leadership
- Section 508
- Appropriation Law
- Ethics training
- Building effective relationships
- Managing Team Conflict
- Supervising for Excellence
- USDA Purchase Card Training
Veteran Preference
5-Point Veteran Preference Eligible
Job Related Systems
- Microsoft Office Suite
- Microsoft Teams (planner app_
- Adobe
- SharePoint
- Tableau / Power BI
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant State Conservationist-Management & Strategy
U.S. Department of Agriculture - Natural Resources Conservation Service (NRCS)
08.2019 - Current
Business Services Specialist
U.S. Department of Agriculture - Natural Resources Conservation Service (NRCS)
01.2015 - 12.2019
Human Resources Specialist
U.S. Department of Agriculture - Natural Resources Conservation Service (NRCS)
10.2008 - 01.2015
Career Advisor
U.S. Department of Defense, U.S. Air Force Reserve
10.2008 - 12.2013
Bachelor of Arts - Human Resource Development
University of Massachusetts
Associate of Science - Information (Knowledge) Management
Community College of The Air Force
Associate of Science - Human Resources Management
Community College of The Air Force
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