Summary
Overview
Work History
Education
Skills
Extracurriculars Awards Achievements
Timeline
Generic

KENNA MAGRATH

South Hadley,MA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

4
4
years of professional experience

Work History

Department Manager

Stop & Shop
07.2023 - Current
  • Verified orders by comparing names and quantity of items packaged with shipping documents.
  • Monitored inventory levels and made necessary adjustments to maximize sales and profits.
  • Maintained updated product knowledge to successfully educate and advise customers.
  • Developed work schedules for 4-5 team members to maximize shift coverage.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.

Assistant Customer Service Department Head

Stop & Shop
03.2021 - 08.2023
  • Supported my manager with daily tasks.
  • Supervised around 10-15 associates on daily basis.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Learned duties for various positions and provided backup at key times.
  • Performed daily cash reconciliations to determine accuracy of financial reports.
  • Completed vault balancing, cash reports, variances, overdrafts, and addressed issues.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Monitored cash drawers in 22 checkout stations to verify adequate cash supply.

Education

Bachelor of Arts - Psychology

SNHU
Manchester, NH
05.2027

Skills

  • Customer engagement
  • Skilled in utilizing POS software
  • Adaptable learner
  • Effective communication
  • Technical proficiency
  • Strong focus on accuracy
  • Complaint handling
  • Delegation and supervision

Extracurriculars Awards Achievements

  • Elms Scholarship, $18,000 a year
  • Cheerleader Trainer, 2 seasons (2014-2016), Led a team of teenaged girls to regionals and taught them routines for both competitions and games.
  • Biology club member, Plan trips to labs, and research locations to learn more about current biology research.
  • Fundraising Team Leader, Led a fundraising team in high school for the Endometriosis Foundation of America. Students paid $2.00 to get out of wearing the school uniform for the day. The money was then donated. Almost $300 was donated.

Timeline

Department Manager

Stop & Shop
07.2023 - Current

Assistant Customer Service Department Head

Stop & Shop
03.2021 - 08.2023

Bachelor of Arts - Psychology

SNHU

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KENNA MAGRATH