Shoshanna Mickens
Clearwater
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.
Overview
25
25
years of professional experience
Work History
Department Manager
McDonald's Restaurant
05.2016 - Current
- Oversaw daily operations, ensuring compliance with company standards and procedures.
- Trained and mentored team members to enhance performance and service quality.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.
- Resolved customer complaints promptly, fostering a positive dining experience and loyalty.
- Coordinated staff schedules, balancing labor costs with operational needs for efficiency.
- Led team meetings focused on continuous improvement initiatives and operational excellence.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Established clear performance expectations for staff members which led to increased accountability.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Increased customer satisfaction with proactive issue resolution strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Defined clear targets and objectives and communicated to other team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
TEACHER ASSISTANT
PINELLAS COUNTY HEADSTART
05.2008 - 03.2009
- Assist teacher with children,provide a great learning environment for the children, occasionally lead circle time, prepare activities, provide supervision of children.
- Assisted in classroom management and organization to enhance student engagement.
- Supported lead teacher in developing and implementing individualized lesson plans.
- Facilitated small group activities, promoting collaborative learning among students.
- Monitored student progress and provided feedback to ensure academic success.
- Developed and maintained positive relationships with parents to support student needs.
- Coordinated educational materials and resources for effective lesson delivery.
- Implemented strategies to accommodate diverse learning styles within the classroom environment.
- Served as a positive role model for students by demonstrating professionalism, respectfulness, and an unwavering commitment to education excellence.
- Improved student comprehension by implementing innovative teaching methods and incorporating visual aids in lessons.
- Participated in professional development opportunities to stay current on the latest teaching trends and methodologies, enhancing overall effectiveness as an educator.
- Facilitated effective learning experiences for students by utilizing a variety of instructional techniques to meet their unique needs.
- Enhanced students'' critical thinking skills through problem-solving activities and group collaboration exercises.
- Ensured the safety of all students by adhering strictly to school policies regarding proper supervision during class times as well as extracurricular activities.
- Supported the lead teacher in developing curriculum materials, ensuring alignment with state standards and educational objectives.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, assignments, and progress reports.
- Increased student engagement with dynamic lesson plans designed to accommodate diverse learning styles.
- Promoted a positive learning environment by establishing clear expectations and maintaining open lines of communication with students, parents, and staff.
- Fostered strong relationships with parents through regular communication about student progress and areas for growth, ultimately contributing to improved home-school partnerships.
- Supported classroom maintenance and upkeep, organizing books, and materials.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Completed daily reports on attendance and disciplinary performance.
- Copied, organized and distributed classroom assignments or other paperwork.
- Organized materials in classroom spaces based on lecture plans, activity stations or other requirements outlined by teachers.
- Monitored student behavior in classes, laboratories and on field trips for unsafe or rule-breaking concerns.
- Taught courses under guidance of senior instructors.
CNA
FREEDOM SQUARE NURSING CENTER
10.2005 - 08.2006
- Assist residents in their activities for daily living, take vital signs, tidy up residents room.
- Provided compassionate care to residents, ensuring comfort and dignity throughout daily activities.
- Assisted with personal hygiene tasks, promoting health and wellness among patients.
- Monitored vital signs, documenting changes to support clinical assessments and treatment plans.
- Collaborated with nursing staff to develop individualized care plans tailored to resident needs.
- Implemented infection control measures, contributing to a safe environment for residents and staff.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Conducted basic physical assessments on new admissions to gather baseline data for nursing staff evaluation.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
TOLL COLLECTOR
BARTON PROTECTIVE SERVICES
12.2004 - 03.2005
- Collect toll fees for the Florida turnpike, making periodical deposits from my cash drawer to the deposit drop.
- Collected tolls efficiently while maintaining accurate cash handling processes.
- Monitored traffic flow to ensure timely and safe passage for vehicles.
- Provided excellent customer service by addressing inquiries and resolving issues promptly.
- Implemented safety protocols to ensure compliance with regulatory standards in toll collection.
- Collected tolls, provided change and issued receipts to motorists quickly to maintain traffic flow.
- Expedited traffic flow by swiftly processing transactions, reducing wait times for motorists.
- Operated toll collection equipment and processed toll payments accurately.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
SALES ASSOCIATE
DILLARDS
03.2004 - 11.2004
- Process transactions, open credit, replenish sales floor, put merchandise out as it comes in, take inventory, assist customers, obtain sales goal.
- Delivered exceptional customer service to enhance shopping experiences and build lasting customer relationships.
- Assisted customers in selecting merchandise, providing product knowledge and personalized recommendations.
- Organized sales floor displays to optimize product visibility and drive customer engagement.
- Trained new associates on store policies, procedures, and effective sales techniques to promote team development.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Resolved customer complaints with patience and understanding, restoring customer confidence.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Performed cash, card, and check transactions to complete customer purchases.
Sales Associate
BURDINES
08.2002 - 03.2004
- Process transactions, assist customers, open credit, replenish sales floor, put away stock as it comes in, obtain sales goal.
- Exceeded sales targets by consistently meeting and surpassing monthly quotas.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Trained new employees on customer service, money handling and organizing strategies.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Assisted customers in selecting merchandise, enhancing shopping experience and driving sales.
- Maintained knowledge of current promotions and sales events to effectively inform customers.
- Processed transactions accurately and efficiently using point-of-sale systems.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty retention.
- Solved customer challenges by offering relevant products and services.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Prioritized helping customers over completing other routine tasks in store.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Managed efficient cash register operations.
- Performed cash, card, and check transactions to complete customer purchases.
CASHIER
SEARS
07.2001 - 08.2002
- Process transactions, keep wrap-stand clean, assist customers, open credit, replenish sales floor.
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register, ensuring accurate cash handling and balancing daily sales.
- Maintained cleanliness and organization of checkout area to enhance shopping experience.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Used POS system to enter orders, process payments and issue receipts.
- Processed refunds and exchanges in accordance with company policy.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Set up new sales displays each week with fresh merchandise.
Education
High School Diploma -
Suncoast Community High School
Riviera Beach, FL05.2002
A.A. Degree - undefined
Palm Beach State College
Palm Beach Gardens, FLA.A. Degree - Early Childhood Education
Rasmussen College
New Port Richie, FLAssociate of Arts - Early Childhood Education
St. Petersburg College
St. Petersburg, FL07.2016
Skills
- Cashiering, Assisting customers, Opening credit, Replenishing the sales floor, taking inventory, Basic computer competency, Ability to care for those who needs assistance with daily living activities, Ability to work with children and provide age appropriate activities and lessons
- Customer service
- Staff management
- Team leadership
- Team supervision
- Problem-solving
- Training and mentoring
- Task delegation
- Decision-making
- Customer engagement
- Safety and security
- Operations
- POS software
- Time management
- Adaptability and flexibility
- Team building
- Verbal and written communication
- Workplace safety awareness
- Performance evaluation
- Departmental activities
- Retail
- Employee engagement
- Staff training
- Managing operations and efficiency
- Computer skills
- Professional and courteous
- Team development
- Performance tracking and evaluation
- Goal setting
- Problem resolution
- Cost control
- Supply and inventory management
- Rules and regulations
- Strategies and goals
- Operations management
Timeline
Department Manager
McDonald's Restaurant
05.2016 - Current
TEACHER ASSISTANT
PINELLAS COUNTY HEADSTART
05.2008 - 03.2009
CNA
FREEDOM SQUARE NURSING CENTER
10.2005 - 08.2006
TOLL COLLECTOR
BARTON PROTECTIVE SERVICES
12.2004 - 03.2005
SALES ASSOCIATE
DILLARDS
03.2004 - 11.2004
Sales Associate
BURDINES
08.2002 - 03.2004
CASHIER
SEARS
07.2001 - 08.2002
A.A. Degree - undefined
Palm Beach State College
A.A. Degree - Early Childhood Education
Rasmussen College
High School Diploma -
Suncoast Community High School
Associate of Arts - Early Childhood Education
St. Petersburg College