Emma Bosley
Brockport,NY
Summary
Energetic and motivated department manager with great people skills, sales experience and team building skills. Highly motivated, friendly, efficient and organized as a person and manager. Great desire to take on new challenges and projects. Very adaptable with a great work ethic.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Department Manager
T J Maxx Store
Brockport, New York
10.2024 - Current
- Transitioned to department head after serving as front end coordinator. I am in charge of the operations surrounding my department. I will often direct, train and work with new employees on how to stock product. Directed product flow from backroom to sales floor, ensuring timely availability for customers. Often times I will make displays to display different products depending on merchandise or holidays. I covered breaks and call outs across all departments. If needed, Processed incoming shipments for efficient distribution to sales floor.
Front End Supervisor
T J Maxx Store
Brockport, ny
07.2024 - 10.2024
- Managed front end operations, ensuring smooth workflow and customer satisfaction. Supported cashiers with customer inquiries with inquiries and customer issues while maintaining cleanliness and organization of front end. I helped cashiers in getting price checks and to mark down items when needed. I cashiered during busy periods to support team efficiency. Trained new cashiers on register processes and effective customer interaction skills. I am comfortable with the pos system and register operations. Created the schedule for the next day and arranged coverage when needed. I keep the queue line and beverage fridge stocked with merchandise, while keeping it clean and organized for customers to shop.
Department Manager
CountryMax
Brockport, NY
04.2023 - 07.2024
- I became a full-time manager after being a part-time associate for 2 years.
- Developed management skills to oversee department operations and delegate tasks to employees.
- Managed weekly inventory processes, including ordering and receiving supplies.
- I frequently do bookkeeping and calculating cost within budget for the department.
- I'm familiar in microsoft office (excel and word) and use it frequently during a workday.
- Managed general maintenance of department, ensuring optimal conditions for animals, customers, and products.
- I work both closing and opening shifts and have opened, closed and run the store as sole manager on duty many times.
- I am familiar and comfortable with closing the store (counting cash at the end of the day, locking the store, setting the alarms).
- I am cross trained in all departments so I am familiar with a warehouse environment and am able to work a register.
- I am also trained and comfortable operating a forklift.
Customer Service Associate
CountryMax
Brockport, NY
03.2021 - 04.2023
- Operated cash register efficiently during busy periods.
- Answered customer inquiries over the phone about products and directed them to desired items.
- Developed time management and cooperation skills essential for effective customer service.
- Fronted and faced products while organizing weekly truck shipments near the register.
- Maintained cleanliness of counters, card machine, computers, keyboards, and front glass doors.
Education
Associate of Science - Environmental Science
Monroe Community College
Rochester, New York, NY 08.2024 - 01.2026
High School Diploma -
Brockport High School
Brockport, NYSkills
- Customer Service
- Team Supervision
- Staff Management
- Customer Engagement
- Training and Development
- Sales expertise
- Retail
- Problem-Solving
- Training and mentoring
- Efficient time management
- Delegating Tasks and Duties
- Administering interviews
- Forklift Operation
- Communication
- Task Prioritization
- Excellent Communication
- Organization
- Flexible and Adaptable
- Microsoft Word
- Written Communication
- Cash handling experience
- Transactions and Cash Handling
- POS Systems
- Customer Assistance
- Call handling
- Employee training
- Inventory management
- Visual merchandising
- Decision-making
- Customer engagement
- Department leadership
- Task delegation
- Work planning and organization
- Training and development
- Strategic planning
- Budget management
- Problem-solving
- Scheduling
Timeline
Department Manager
T J Maxx Store
10.2024 - Current
Associate of Science - Environmental Science
Monroe Community College
08.2024 - 01.2026
Front End Supervisor
T J Maxx Store
07.2024 - 10.2024
Department Manager
CountryMax
04.2023 - 07.2024
Customer Service Associate
CountryMax
03.2021 - 04.2023
High School Diploma -
Brockport High School