Lisa Grubbs
Murfreesboro,TN
Summary
Personal Lines Underwriter with expertise from Auto-Owners Insurance Company and Consumers Insurance skilled in risk assessment and policy evaluation. Proven ability to foster strong customer relationships. Adept at analyzing applications and identifying potential losses, ensuring optimal coverage solutions while maintaining compliance with underwriting guidelines. History of developing effective relationships with agents, insurance providers, vendors and customers. Collects required documentation and makes effective underwriting decisions.
Overview
34
34
years of professional experience
Work History
Personal Lines Underwriter
Auto-Owners Insurance Company
Brentwood, TN
08.2020 - 02.2023
- Analyzed personal insurance applications to verify information and assess risk of insured property.
- Evaluated credit reports, motor vehicle records, and loss history for coverage eligibility.
- Identified potential risks and recommended effective resolutions.
- Utilized underwriting criteria expertise to approve or reject applications.
- Maintained electronic records of all communications within company systems.
Personal Lines Automobile Underwriter
Consumers Insurance/Encova Insurance
Murfreesboro, Tennessee
02.2012 - 08.2020
- Reviewed new quotes for issues or denials according to company guidelines and underwriting standards.
- Analyzed existing policies for revisions based on claims and payment histories.
- Assisted agents with inquiries and communicated necessary changes via telephone or email.
- Resolved billing issues by responding professionally and confidently to agent concerns.
Retail Sales Merchandiser
Advantage Sales And Marketing
Nashville, Tennessee
07.2009 - 01.2012
- Cultivated strong partnerships with store management to enhance merchandising objectives for Del Monte Foods (tm).
- Executed product rotation from stockroom to sales floor based on seasonal plans and promotional schedules.
- Designed visually appealing displays that effectively showcased products.
- Identified profit-enhancing opportunities through strategic merchandising techniques.
Zone Leader/Corporate Trainer
Retail Experts Profitable Solutions/Handleman Dist
Murfreesboro, Tennessee
10.2006 - 04.2009
- Interviewed, hired, and managed team of retail merchandisers to drive performance.
- Trained zone leaders nationwide on product knowledge across all store accounts.
- Facilitated communication with team to strategize for upcoming promotions.
- Authored service and training guides while contributing to training videos for clients.
Closing Assistant
Watauga Title of Rutherford County
Murfreesboro, Tennessee
02.2006 - 12.2006
- Coordinated closing documents to ensure accuracy and completeness.
- Prepared settlement statements and ensured timely delivery to all parties involved.
- Organized client files and maintained confidentiality of sensitive information.
Processor
State Farm Insurance Inc
Murfreesboro, Tennessee
11.1988 - 11.2005
- Developed strong communication skills and time management skills.
- Built and excelled in customer service relationships.
- Decision making, investigation, and evaluations skills utilized on a daily basis.
Education
Bachelor of Arts - Management And Human Relations
Trevecca Nazarene University
Nashville, TN05-2004
Associate of Arts - Administrative Business
Middle Tennessee State University
Murfreesboro, TN06-1988
High School Diploma -
Oakland High School
Murfreesboro, TN05-1986
Skills
- Risk assessment
- Policy underwriting
- Application evaluation
- Data analysis
- Customer relationship management
- Effective communication
- Team collaboration
- Policy analysis
- Hazard reviews
- Automation
- Sales support
- Underwriting guidelines
- Policy evaluation
- Underwriting Rules Familiarity
- Evaluate possible losses
- Communication skills
- Relationship building
References
References available upon request.
Timeline
Personal Lines Underwriter
Auto-Owners Insurance Company
08.2020 - 02.2023
Personal Lines Automobile Underwriter
Consumers Insurance/Encova Insurance
02.2012 - 08.2020
Retail Sales Merchandiser
Advantage Sales And Marketing
07.2009 - 01.2012
Zone Leader/Corporate Trainer
Retail Experts Profitable Solutions/Handleman Dist
10.2006 - 04.2009
Closing Assistant
Watauga Title of Rutherford County
02.2006 - 12.2006
Processor
State Farm Insurance Inc
11.1988 - 11.2005
Bachelor of Arts - Management And Human Relations
Trevecca Nazarene University
Associate of Arts - Administrative Business
Middle Tennessee State University
High School Diploma -
Oakland High School