Lisa D Guck
Banks
Summary
Dependable professional with extensive experience in long-haul transportation and office management. Proven track record in maintaining accurate records and enhancing operational efficiency.
Overview
19
19
years of professional experience
Work History
Truck driver/Secretary/Payroll
Guck Transportation LLC
Banks
11.2015 - 10.2023
- Operated long-haul trucks for timely delivery of goods across multiple states.
- Maintained accurate logs of driving hours and vehicle maintenance activities.
- Maintained records such as vehicle logs, records of cargo, or billing statements in accordance with regulations.
- Proposed operational efficiency improvements during team meetings and discussions with supervisors.
- Obtained signatures needed to complete and process paperwork.
- Produced and organized shipment documents for each load to facilitate timely processing.
- Prepared detailed reports outlining trip, vehicle and passenger details.
- Oversaw daily office operations, ensuring seamless workflow and adherence to procedures.
- Coordinated appointments and meetings for executives and staff.
- Assisted in preparing reports and presentations for management.
- Handled correspondence and communication with clients and vendors.
- Implemented office procedures to enhance efficiency and productivity.
- Maintained filing systems for confidential documents; organized files for easy retrieval of information when requested.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Processed invoices for payment; tracked payments received from vendors and clients.
- Proofread documents before submission; corrected any errors found in grammar or punctuation.
- Managed supply orders and monitored inventory levels.
Truck driver
Livestock Services Inc.
Brantley
04.2006 - 11.2015
- Transported livestock across multiple states, ensuring safety and compliance throughout journey.
- Conducted pre-trip inspections on trucks and trailers for safety compliance.
- Managed loading and unloading of animals, adhering to proper handling procedures to minimize stress and injury.
- Maintained accurate delivery and vehicle maintenance records to support operational efficiency and regulatory compliance.
- Adhered to all federal and state regulations regarding livestock transport.
Customer Service Representative
Dowdle Gas, Inc.
Union Springs
03.2005 - 04.2006
- Resolved customer complaints to achieve satisfactory outcomes.
- Assisted customers with inquiries regarding gas services and billing issues.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided product information to help customers make informed decisions.
- Processed service requests and scheduled technician appointments to optimize service efficiency.
- Updated customer accounts and maintained accurate records in the system.
- Partnered with team members to enhance service delivery processes.
Education
High School Diploma -
Jefferson Davis High School
Montgomery, AL05-1985
Skills
- Long-haul transportation
- Operational efficiency
- Accurate record keeping
- Order picking and processing
- Document management
- Basic computer literacy
- Time management
- Problem-solving capacity
- Customer focus
- Customer service
- Dependable and reliable
- Self-motivation and discipline
- Adaptability and resilience
- Verbal and written communication
- Courteous and polite demeanor
Timeline
Truck driver/Secretary/Payroll
Guck Transportation LLC
11.2015 - 10.2023
Truck driver
Livestock Services Inc.
04.2006 - 11.2015
Customer Service Representative
Dowdle Gas, Inc.
03.2005 - 04.2006
High School Diploma -
Jefferson Davis High School