Dynamic real estate agent with a proven track record at Coldwell Banker Realty, excelling in customer service and negotiation. Adept at leveraging market analysis to guide clients, I foster strong relationships and ensure seamless transactions. My leadership and communication skills drive repeat business and referrals, enhancing client satisfaction and loyalty.
Work History
Manager/Sales/Customer Service
34 Years 5 Months
Younkers | 05.1992 - 2018
Supported sales floor operations to maintain strong customer service and merchandising standards.
Assisted associates with daily task assignments and reinforced performance expectations.
Helped coordinate staffing schedules to keep coverage during busy retail hours.
Tracked inventory levels and corrected stock mismatches to support product availability.
Addressed customer concerns quickly while protecting service quality and store reputation.
Maintained visual presentation standards across departments in line with store guidelines.
Completed multiple assignments within established timeframes.
Improved customer satisfaction by resolving disputes quickly, keeping communication open, and delivering quality service.
Helped achieve departmental goals by following strategic plans and performance measures.
Real Estate Agent
5 Years 9 Months
Coldwell Banker Realty | 01.2021 - Current
Advised buyers and sellers on pricing, market trends, and transaction strategy.
Coordinated property showings, open houses, and client follow-ups to support timely decisions.
Prepared comparative market analyses using MLS data to guide listing recommendations.
Promoted properties through online listings, photography coordination, and targeted outreach.
Supported offer and counteroffer negotiations to align client goals with contract terms.
Processed purchase and sale paperwork while tracking contract compliance and deadlines.
Updated CRM records and client communications to monitor opportunities and pipeline activity.
Worked with lenders, inspectors, and attorneys to keep transactions moving smoothly.
Managed contracts, negotiations, and sales activity to close purchases and exceed customer expectations.
Negotiated, facilitated, and managed real estate transactions.
Advertised client properties through websites, social media, and real estate guides.
Kept client relationships active to support repeat business and referrals.
Built client relationships through networking, postcards, and cold calling.
Researched market conditions to provide accurate guidance on trends and pricing strategy.
Manager/Hairstylist
34 Years 4 Months
The Buzz Salon | 06.1992 - Current
Supported daily salon operations to keep client flow smooth and service consistent.
Assigned staff schedules to balance coverage, appointments, and peak demand periods.
Trained team members on client care, front desk tasks, and service standards.
Tracked inventory levels and reordered supplies to avoid service delays.
Managed costs to keep business within budget and support profit growth.
Built and maintained customer and supplier relationships through account development.
Updated safety procedures to support secure working conditions for staff.
Promoted company culture centered on employee engagement, collaboration, and continuous learning.
Improved marketing efforts to attract new customers and promote business.
Consulted with hair clients and communicated clearly to shape hair vision.
Performed hair color artistry with strong technical skill.
Created welcoming salon atmosphere for clients to unwind and relax.
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