Lisa Guerra
Medical Office Administration
Weston,FL
Summary
Dedicated and detail-oriented with 16 years of medical experience. Able to prioritize and multitask. Team player with expertise in customer service, scheduling, hiring and human resource. Dependable self-starter seeking to obtain a position where skills and knowledge are an asset. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic.
Overview
16
16
years of professional experience
Work History
Office Manager
Florida Center for Allergy and Asthma Care
Coral Springs , FL
04.2019 - Current
- Responsible for daily operations of Multiple Medical Practices
- Able to multitask and prioritize simultaneous projects while achieving company objectives,
- Work with Local and State Government Agencies to maintain proper compliances for licenses and CLIA Waiver
- Process payroll for Multiple Medical Practices
- Accounts payable and receivable
- Reduced collections by 14% in 8 months.
- Manage over 25 employees.
- Maintain Excel spreadsheets for monthly reporting.
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Evaluated employee records and productivity and submitted evaluation reports.
Medical Office Manager
Fort Pierce Walk, Medical Clinic
Fort Pierre , FL
09.2006 - 04.2019
- Communicated effectively with staff members, physicians and patients, employing active listening and interpersonal skills.
- Provided proper scheduling of patients, ensuring timely and effective allocation of resources and calendars.
- Assessed processes and procedures, complying with OSHA and HIPAA regulations.
- Managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing and accounts receivable.
- Addressed and remedied all patient or team member issues.
- Created and implemented organizational policies and procedures.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Consulted with healthcare professionals on business decisions.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Built relationships with physicians to create steady referral pipeline.
Education
College - Business Administration
University of Maryland-University College
College Park, MDSkills
- Medical office management
- HEDIS
- Human resources
- EMR systems
- Microsoft Excel and Word
- HIPAA
- Conflict management
- Written Communication
- Banking Operations
- Policy and Procedure Modification
- Training and Development
- Human Resources
- Workflow Optimization
- Accounts Payable and Receivable
- Data Communications
- Administration and Operations
- Monthly Closings
- Licensing Requirements
Languages
Spanish
Native or Bilingual
Timeline
Office Manager
Florida Center for Allergy and Asthma Care
04.2019 - Current
Medical Office Manager
Fort Pierce Walk, Medical Clinic
09.2006 - 04.2019
College - Business Administration
University of Maryland-University College
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