Lisa Gunter
Indian Land,SC
Summary
Dedicated Customer Support and Sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. With over 11 years of experience in Inside Sales. Excellent reputation for resolving problems and improving customer satisfaction. Meticulous and personable with proficiency in Microsoft Office.
Overview
10
10
years of professional experience
Work History
Senior Loan Advisor
Movement Mortgage
Indian Land, SC
06.2021 - Current
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Created strategies to develop and expand existing customer sales, resulting in increase in annual sales.
- Managed over 75 customer calls per day
Remote - Producing Team Lead
Freedom Mortgage Corporation
Mt Laurel Township, NJ
12.2020 - 06.2021
- Supervised loan personnel and motivated to maintain customer service and performance standards.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Managed over 50 customer calls per day.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote sales productivity.
Senior Loan Advisor
RoundPoint Mortgage Company
Fort Mill, SC
11.2017 - 12.2020
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote increase in sales productivity.
- Managed over 100 customer calls per day.
Sales Manager
Montage Mortgage
Charlotte, NC
10.2015 - 10.2017
- Handled customer relations issues, enabling quick resolution and client satisfaction.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Increased profits through providing excellent customer service, following established guidelines and auditing sales reports.
- Increased sales by 10%.
Mortgage Consultant
Reliance First Capital LLC
Charlotte, NC
12.2013 - 04.2015
- Explained different types of loans pertaining to client situations.
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Developed prospects for new loans by conducting 300 cold calls weekly.
Senior Residential Loan Officer
Residential Finance Corporation
Charlotte, NC
04.2013 - 10.2013
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
- Managed over 40 customer calls per day.
Residential Loan Officer
Lending Solutions Inc
Charlotte, NC
10.2011 - 04.2013
- Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
- Managed over 50 customer calls per day.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote sales productivity.
Education
High School Diploma -
Ridgewood High School
West Lafayette, OH05.1987
Some College (No Degree) - Broadcast Engineering
Ohio University
Athens, OHSkills
- Loan Documentation
- Loan Counseling
- Creditworthiness Determination
- Loan File Maintenance
- Complaint Handling
- Automated Underwriting Systems
- Customer Inquiries
- Persuasion Techniques
- Regulatory Disclosure Preparation
- Reviewing Financial Statements
- Client Interviews
- Customer Support
Military
United States Air Force
1987 - 1997
Former Staff Sergeant
Persion Gulf Veteran
Timeline
Senior Loan Advisor
Movement Mortgage
06.2021 - Current
Remote - Producing Team Lead
Freedom Mortgage Corporation
12.2020 - 06.2021
Senior Loan Advisor
RoundPoint Mortgage Company
11.2017 - 12.2020
Sales Manager
Montage Mortgage
10.2015 - 10.2017
Mortgage Consultant
Reliance First Capital LLC
12.2013 - 04.2015
Senior Residential Loan Officer
Residential Finance Corporation
04.2013 - 10.2013
Residential Loan Officer
Lending Solutions Inc
10.2011 - 04.2013
High School Diploma -
Ridgewood High School
Some College (No Degree) - Broadcast Engineering
Ohio University
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