Lisa Gutierrez
Tulare,SD
Summary
Excellent communicator with focus on results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Assistant Front Desk Manager
Residence Inn Marriott
03.2021 - 01.2022
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
- Worked with housekeeping team to resolve issues or questions.
- Responded to customer service inquiries, both in-person and by telephone.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Visual Merchandising Manager
Nike
01.2014 - 01.2020
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Improved field teams' sales by coaching on merchandising techniques.
- Developed merchandising strategy to efficiently move overstock.
- Created and oversaw training programs for operations.
- Supported and coached employees as part of successful training initiatives.
Loan Processor
Mortgage Express
03.2010 - 09.2011
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
Photo Technician
Walmart
05.2001 - 05.2003
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Displayed originality while utilizing Software to help customers create unique photo products.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.
Cashier
Goshen ARCO
09.1997 - 07.2000
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Education
Visalia Adult School
Visalia, CA04.1997
Skills
- Customer Engagement
- Staff Orientation and Training
- Corrective Actions
- Multitasking and Time Management
- Schedule Preparation
Languages
English
Spanish
Timeline
Assistant Front Desk Manager
Residence Inn Marriott
03.2021 - 01.2022
Visual Merchandising Manager
Nike
01.2014 - 01.2020
Loan Processor
Mortgage Express
03.2010 - 09.2011
Photo Technician
Walmart
05.2001 - 05.2003
Cashier
Goshen ARCO
09.1997 - 07.2000
Visalia Adult School