Lisa Gutierrez
Tulare,SD
Summary
Excellent communicator with focus on results. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
Assistant Front Desk Manager
Residence Inn Marriott
Visalia, CA
03.2021 - 01.2022
- Maintained high level of service and hospitality, contributing to corporate service recognition for property.
- Worked with housekeeping team to resolve issues or questions.
- Responded to customer service inquiries, both in-person and by telephone.
- Contacted housekeeping staff and maintenance department to resolve issues with guest rooms.
Visual Merchandising Manager
Nike
Tulare
01.2014 - 01.2020
- Communicated visual merchandising information and standards via in-store training and regular meetings.
- Improved field teams' sales by coaching on merchandising techniques.
- Developed merchandising strategy to efficiently move overstock.
- Created and oversaw training programs for operations.
- Supported and coached employees as part of successful training initiatives.
Loan Processor
Mortgage Express
Tulare
03.2010 - 09.2011
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Set up and completed loan submission packages.
Photo Technician
Walmart
Visalia, CA
05.2001 - 05.2003
- Maintained chemical levels and solution integrity for automatic processors and hand development systems.
- Operated photo department cash register to scan items and process checks and credit card transactions.
- Filled tanks of processing machines with solutions such as developer, dyes, stop-baths, fixers, bleaches and washes.
- Displayed originality while utilizing Software to help customers create unique photo products.
- Examined developed prints to determine defects such as broken lines, spots or blurs.
- Calculated and mixed chemical developer, stop bath and fixer chemicals to develop reels.
Cashier
Goshen ARCO
Goshen, CA
09.1997 - 07.2000
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
Education
Visalia Adult School
Visalia, CA04.1997
Skills
- Customer Engagement
- Staff Orientation and Training
- Corrective Actions
- Multitasking and Time Management
- Schedule Preparation
Languages
English
Spanish
Timeline
Assistant Front Desk Manager
Residence Inn Marriott
03.2021 - 01.2022
Visual Merchandising Manager
Nike
01.2014 - 01.2020
Loan Processor
Mortgage Express
03.2010 - 09.2011
Photo Technician
Walmart
05.2001 - 05.2003
Cashier
Goshen ARCO
09.1997 - 07.2000
Visalia Adult School