Lisa Hagen

Directs and manages organizational transformation efforts, implementing strategic initiatives to align the business with its goals across a wide range of industries and solutions.

• Create and lead numerous change management programs leveraging human centered design for enterprise-wide transformations across multiple technology platforms: Oracle, SAP, Workday
• Stand up change management office capabilities to help clients maximize adoption and success of enterprise transformation portfolio initiatives
• Provide strategic guidance and empower leaders to champion and lead change initiatives
• Develop go-to market models, organizational change management and project management service offerings for clients
• Spearheaded innovative approaches to resource allocation and strategic planning

• Leadership Team member in OCM Advisory practice responsible for leading, developing and ensuring 30+ consultants across North America are staffed and achieving delivery excellence
• Lead regional selling efforts to support a $15m OCM Advisory revenue goal
• Accountable for managing regional OCM pipeline, relationships with sales teams, evolving sales processes and tools, proposal content and onboarding delivery teams to projects
• Responsible for designing and delivering OCM solutions for clients, providing quality assurance oversight on projects and being a trusted advisor to executive clients.

• Member of Organizational Effectiveness (OE) Practice Leadership Team responsible for leading 30+ consultants and ensuring they are staffed while maintaining the health and growth of the practice
• Led OE Go-to-Market efforts and responsible for managing efforts to support $12M annual net revenue goal within Delivery Organization
• Accountable for managing OE pipeline, relationships with sales teams, evolving sales processes and tools, proposal content and training consulting teams to sell OE solutions
• As a Director within Delivery, responsible for designing and delivering program optimization, process improvement, Organizational Change Management (OCM) solutions for clients
• Accountable for client relationships, consulting team members, sales, and financial management activities.

• Consultant in the Talent & Organizational Performance practice with a focus on Organizational Change Management
• Responsibilities included consulting on technology projects and delivering organizational change management solutions.

• Project Lead for global business process reengineering project within building products industry
• Managed key program phases and deliverables for integrated, multiple process manufacturing team responsible for SAP implementation across three major business units
• Developed business readiness scorecards and stabilization criteria and metrics to align business units to project objectives and ensure ownership and accountability for project success and completion resulting in 98% adoption rate by business
• Designed and executed integrated, global change management and training program to facilitate user readiness and adoption of new processes and system
• Led internal and consultant change team across multiple functions.

• Oversaw the full life cycle of business and charity events, from inception to debriefing, including vendor contracts, certificates of liability, securing venues, and securing event sponsors and guests
• Marketed and executed Convention Bureau events including: Business After Hours, training seminars, charity foundation annual events, golf tournaments, and annual business meetings resulting in a 30% increase in revenue over prior year
• Re-designed and managed bureau’s internship and scholarship program with metro area universities including on-campus recruitment, university relations, interview scheduling and sessions, and post interview assessments.

• Managed consulting operations for full-time and contract consultants delivering professional services to various Fortune 500 companies
• Recruited consultant resources, negotiated employment contracts, conducted personnel reviews, scheduled resources, and managed budgets resulting in a 35% increase in consultant base
• Developed, implemented, and managed consultant development program for newly hired candidates and tenured consultants including strategic planning, training, and development programs, change management, individual development plans, and monitoring progress against program and client objectives.