Summary
Overview
Work History
Education
Skills
Software
Volunteered for Mother Theresa in India and for as nonprofit called Shape Africa in Kenya .
Timeline
Generic

Lisa Hamilton

Custom Picture Framer
San Antonio,TX

Summary

A seasoned Business Owner and Custom Picture Framer, I leveraged customer service excellence and meticulous attention to detail at Frames+ to elevate client satisfaction and foster robust relationships. My creativity and love of my custom picture framing gave my customers an excellent framing experience and exceptional design for their framing work.

Overview

16
16
years of professional experience

Work History

Business Owner

Frames+
05.2017 - 09.2019
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Trained and motivated employees to perform daily business functions.
  • Delivered exceptional results under tight deadlines.
  • Displayed excellent attention to detail when measuring, cutting, and assembling custom picture frames for various types of artwork or memorabilia.
  • Assisted clients in selecting matting and frames to best showcase their artwork or memorabilia.
  • Streamlined inventory management by implementing an organized system for tracking supplies and reordering necessities as needed.
  • Demonstrated creative problem-solving skills when tackling challenging framing projects that required customized solutions.
  • Operated precision cutting tools to create custom-sized mats, frames, and glass with accuracy and care.
  • Took part in ongoing training opportunities to remain knowledgeable about current trends in the framing industry, incorporating new ideas into daily operations .
  • Developed strong relationships with clientele by offering personalized solutions for their art display needs.
  • Ensured consistent quality control by inspecting completed frames for accuracy before presenting them to customers for approval or pickup.
  • Prioritized client satisfaction by ensuring each project met their unique vision and expectations while adhering to industry best practices.
  • Educated customers about proper conservation techniques to protect the longevity of their framed pieces.
  • Assembled high-quality custom frames using appropriate techniques, such as joining corners securely and mounting artwork professionally.
  • Increased sales through effective upselling of high-quality framing materials and services.
  • Maintained a clean and organized workspace, ensuring efficient work processes and high-quality results.
  • Utilized professional-grade equipment safely while adhering to company guidelines and established industry standards throughout each project''s completion process.
  • Enhanced customer satisfaction by providing expert advice on frame selection and design elements.
  • Promoted the business through active participation in local art events. One event was First Friday. In Tallahassee, the first Friday of the month art galleries and flame shops showcased local artists work and served complementary wine and food. My shop participated from 2016 to 2019.
  • Managed multiple orders simultaneously while maintaining clear communication with clients regarding project status updates or changes in delivery timelines.
  • Anticipated design issues and proved to be proactive in developing effective solutions.
  • Met with customers and clients to determine project needs and prepared proposals incorporating production schedules, scopes of work, and budgets.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Developed and maintained courteous and effective working relationships.

Custom Picture Framer

Frames+
02.2011 - 09.2019
  • Displayed excellent attention to detail when measuring, cutting, and assembling custom picture frames for various types of artwork or memorabilia.
  • Assisted clients in selecting matting and frames to best showcase their artwork or memorabilia.
  • Demonstrated creative problem-solving skills when tackling challenging framing projects that required customized solutions.
  • Operated precision cutting tools to create custom-sized mats, frames, and glass with accuracy and care.
  • Collaborated with team members to complete large-scale framing projects within tight deadlines.
  • Contributed positively towards a collaborative work environment by supporting fellow team members during peak business periods or assisting with complex tasks.
  • Developed strong relationships with clientele by offering personalized solutions for their art display needs.
  • Ensured consistent quality control by inspecting completed frames for accuracy before presenting them to customers for approval or pickup.
  • Educated customers about proper conservation techniques to protect the longevity of their framed pieces.
  • Assembled high-quality custom frames using appropriate techniques, such as joining corners securely and mounting artwork professionally.
  • Maintained a clean and organized workspace, ensuring efficient work processes and high-quality results.
  • Utilized professional-grade equipment safely while adhering to company guidelines and established industry standards throughout each project''s completion process.
  • Enhanced customer satisfaction by providing expert advice on frame selection and design elements.

Custom Picture Framer

The Frame Shoppe
09.2010 - 02.2011

Same as above

Custom Picture Framer

Strauss Gallery
06.2005 - 03.2007

Same as above

Custom Picture Framer

Frames+
06.2003 - 06.2005

Same as above

Education

Bachelor Of Arts - International Relations

Florida State University
Tallahassee, FL
08.1997

Associates Of Arts - Pre-nursing

Chipola Junior College
Marianna, FL
05.1992

Skills

  • Customer Service
  • Customer Relations
  • Attention to Detail
  • Driven and Determined
  • Staff hiring
  • Issue Resolution
  • Performance Improvement
  • Employee Training
  • Relationship Building

Software

Lifesaver

Volunteered for Mother Theresa in India and for as nonprofit called Shape Africa in Kenya .

While backpacking in India I volunteered at the Home for Dying Destitute, a charity of Mother Theresa’s in Kolkata.

In Watamu, Kenya I volunteered for a charity that helped widows and orphans with school fees and to learn basic math skills. I assisted the director with writing the nonprofit’s policies.

Timeline

Business Owner

Frames+
05.2017 - 09.2019

Custom Picture Framer

Frames+
02.2011 - 09.2019

Custom Picture Framer

The Frame Shoppe
09.2010 - 02.2011

Custom Picture Framer

Strauss Gallery
06.2005 - 03.2007

Custom Picture Framer

Frames+
06.2003 - 06.2005

Bachelor Of Arts - International Relations

Florida State University

Associates Of Arts - Pre-nursing

Chipola Junior College
Lisa HamiltonCustom Picture Framer