Lisa Handlovic
Easton,PA
Summary
Insurance Adjuster skilled in investigating and analyzing liability concerning personal, casualty or property loss. Proven history of leveraging excellent negotiation skills to facilitate settlements. Excellent communication skills demonstrated through 29 years of experience interviewing insureds, claimants and witnesses to compile information about a claim. I am licensed to handle claims in South Carolina, Connecticut, Rhode Island, Delaware, Texas, Oklahoma, Wyoming, New Mexico, New Hampshire, North Carolina and Vermont.
Overview
30
30
years of professional experience
Work History
Senior Bodily Injury Adjuster
Allstate Corp
01.2015 - 12.2023
- Enhanced overall team performance by providing mentorship, guidance, and training to junior claims analysts including weekly roundtables.
- I was part of Bring Out The Good committee. In charge of sending monthly emails to claims department highlighting charities or causes for employees to donate to or volunteer their time.
- Participated in a project with nine other negotiators and given $25,000 of authority to resolve injury claims without any oversight. It was successful reducing cycle time of claims cutting down on costs.
- Managed high-volume caseloads 150 to 200 claims that occurred in multiple states, prioritizing tasks to ensure timely completion of all claims.
- Resolved complex, severe exposure claims using high service oriented file handling including collaborating cases with management, defense counsel and home office.
- Part of a group of four which included defense counsel picked to establish a template for all claims adjusters to follow when they thought there could fraud.
- Attended mediations or arbitration hearings when necessary, representing company's interests professionally and effectively. As a member Arbitrator for Arbitration Forums I have reviewed hundreds of Insurance company disputes and rendered binding decisions.
Bodily Injury Adjuster Represented Claims
Allstate Corp
09.2009 - 12.2014
- Followed up with the claimant's attorney for the status of their client's treatment until their care concluded and a demand package was received to evaluate the injury claim.
- Evaluated coverage accurately by interpreting complex insurance policies and applying them to specific claim scenarios.
- Negotiated with attorneys to reach mutually satisfactory resolution of their client's claim.
Bodily Injury Claims Adjuster
Allstate Corp
06.2002 - 06.2008
- Improved claim resolution times by efficiently managing caseload of 80-100 bodily injury claims.
- Reduced claim costs by effectively negotiating settlements with unrepresented claimants.
- Reviewed new files to determine current status of injury claim and following up with the injured party until they concluded their care to obtain their records and evaluate thei claim.
Property Damage Claims Representative
Allstate Corp
09.2000 - 06.2002
- Collaborated with adjusters and contractors to assess third party property damages resulting in accurate estimates.
- Coordinated with policyholders and claimants to determine coverage and liability for third party property damage claims to settle or deny claims.
- Managed caseload of diverse property damage claims, prioritizing workloads to meet deadlines and maintain productivity levels.
Claims Manager
Allstate Corp
10.1998 - 09.2000
- Managed team of 10 adjusters providing coaching and performance feedback for improved productivity
- Implemented quality assurance measures, performing 20-30 file reviews monthly and weekly unit meetings.
- Mentored new hires on company policies/procedures enabling them to quickly become proficient in handling claims,
Claims Representative
Allstate Corp
05.1996 - 09.1998
Claims Adjuster, Automobile
Allstate Corp
03.1994 - 04.1996
Education
Bachelor of Science - Accounting
Alvernia University
Reading, PA12.1992
Associate of Arts - Business Administration, Management And Accounting
Churchman’s Business School
Easton, PA07.1991
Skills
- Interpersonal and Written Communication
- Adaptability
- Insurance Knowledge
- Risk Assessment
- Critical Thinking
- Litigation Management
- Coverage Determination
- Evaluating injury and third party property damage claims
- Negotiation and resolving claims
Timeline
Senior Bodily Injury Adjuster
Allstate Corp
01.2015 - 12.2023
Bodily Injury Adjuster Represented Claims
Allstate Corp
09.2009 - 12.2014
Bodily Injury Claims Adjuster
Allstate Corp
06.2002 - 06.2008
Property Damage Claims Representative
Allstate Corp
09.2000 - 06.2002
Claims Manager
Allstate Corp
10.1998 - 09.2000
Claims Representative
Allstate Corp
05.1996 - 09.1998
Claims Adjuster, Automobile
Allstate Corp
03.1994 - 04.1996
Bachelor of Science - Accounting
Alvernia University
Associate of Arts - Business Administration, Management And Accounting
Churchman’s Business School