Natalie Burdick
Insurance Claims Expert
Tampa,FL
Summary
Accomplished Senior Bodily Injury Adjuster at GEICO with a proven track record in managing complex injury claims using an analytical and detail-oriented approach.
Overview
7
7
years of professional experience
2
2
Certifications
Work History
Senior Bodily Injury Adjuster
GEICO
07.2023 - Current
- Manage caseload of complex bodily injury claims, including significant injuries
- Avoid unnecessary litigation expenses by negotiating favorable settlement terms; leveraging expertise in determining fair compensation based on severity of injuries and long-term prognosis
- Identify claims with elements of potential concern and collaborate with management on best next steps for handling
Bodily Injury Adjuster
GEICO
01.2018 - 07.2023
- Handled both attorney-represented and unrepresented bodily injury claims, UM/UIM and property damage claims
- Applied policy contract language from multiple states to complete coverage investigations
- Established rapport with customers by providing clear communication and timely updates on claim status
- Used clear and concise documentation to reflect current status of claim
- Streamlined liability investigations through thorough review of police reports, witness statements, and vehicle photos
Claims Training Coach
GEICO
08.2022 - 02.2023
- Enhanced team performance by developing and implementing effective coaching strategies
- Conducted regular performance evaluations for team of 7 new associates, setting clear expectations for continued improvement
Internship Coordinator
GEICO
05.2019 - 08.2019
- Oversaw intern projects and presentations where ideas and suggestions on how to improve claims processes were presented to management
- Implemented effective feedback system between interns and company mentors, fostering stronger partnerships over time
- Conducted exit interviews with interns upon completion of their experience, gathering valuable insights for program improvement
Education
Bachelor of Business Administration in Finance
Washington State University
Pullman, WA 05.2001 -
Skills
Team Leadership Qualities
Professionalism and Integrity
Continuous learning mindset
Strong Analytical Abilities
Certification
Licensed Insurance Adjuster - Florida
Timeline
Licensed Insurance Adjuster - Florida
03-2024
Senior Bodily Injury Adjuster
GEICO
07.2023 - Current
CPCU 500
03-2023
Claims Training Coach
GEICO
08.2022 - 02.2023
Internship Coordinator
GEICO
05.2019 - 08.2019
Bodily Injury Adjuster
GEICO
01.2018 - 07.2023
Bachelor of Business Administration in Finance
Washington State University
05.2001 -
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