Kalia Robinson
Stockbridge,GA
Summary
Bodily injury claims professional with over 6 years of experience handling complex, attorney-represented, litigate files automobile claims across personal and commercial lines. Adept at analyzing case details, negotiating settlements, and ensuring compliance with legal standards. Highly reliable in team settings, adaptable to changing needs, and focused on achieving optimal results. Skilled in legal research, risk assessment, and conflict resolution. Known for managing high-volume and high-severity claim inventories while maintaining strong communication with insureds, claimants, and legal counsel. Actively licensed in GA, SC, LA, KY, AL, AR, MS, and MO, and interested in continued growth within senior claims, underwriting, risk management, or consulting roles.
Overview
7
7
years of professional experience
Work History
Senior Bodily Injury Adjuster
Southern General Insurance
05.2025 - Current
- Handle complex bodily injury claims, including attorney-represented and litigated matters.
- Investigate claims to determine coverage, liability, and damages, including review of policy language and endorsements. Reviewed and evaluate attorney demand to settle within policy limits.
- Negotiate directly with attorneys, claimants, and defense counsel. Coordinate with defense attorneys on litigated files, including strategy discussions and case evaluations.
- Negotiated settlements with claimants and attorneys to resolve disputes efficiently.
- Coordinated with legal teams to gather necessary documentation for litigation processes.
- Achieved favorable case outcomes by thoroughly investigating claims, identifying liability, and evaluating damages.
- Ensure compliance with state regulations, company guidelines, and best claims practices.
Commercial Bodily Injury Adjuster
Farmers Insurance
10.2024 - 05.2025
- Managed a caseload of commercial automobile bodily injury claims, including attorney-represented and non-represented losses.
- Investigated claims to determine coverage, liability, and damages, with attention to commercial policy provisions and endorsements.
- Evaluated medical records, wage loss, and liability exposure to establish accurate reserves and settlement values.
- Ensured compliance with state regulations, internal procedures, and best claims-handling practices.
- Documented claim activity clearly and thoroughly within the claim management system.
Represented Bodily Injury Adjuster
Geico
02.2019 - 10.2024
- Handled multi-state represented claims involving varying regulatory requirements and jurisdictional considerations.
- Conducted detailed investigations to assess coverage, liability, and damages, including comparative negligence and disputed liability.
- Reviewed medical records, billing, wage loss, and demand packages to determine appropriate claim values.
- Identified coverage issues and exposure concerns early in the claim lifecycle to support effective resolution planning.
Education
BS - Science
Clayton State University
Morrow, GASkills
- Critical Thinking
- Time Management
- Problem solving
- Negotiating
- Customer Service
- Professionalism and integrity
- Team leadership qualities
- Continuous learning mindset
- Strong analytical mind
- Data analysis
COMMUNICATION
Investigated automobile accidents involving property damage and bodily injury, including attorney-represented claims. Assessed policy coverage, liability, and damages; evaluated losses; negotiated settlements; and managed an inventory of both commercial and personal claims. Maintained clear, timely communication with customers and attorneys via phone and email while delivering high-quality customer service. Utilized industry tools and best practices to negotiate fair and equitable bodily injury settlements.
Timeline
Senior Bodily Injury Adjuster
Southern General Insurance
05.2025 - Current
Commercial Bodily Injury Adjuster
Farmers Insurance
10.2024 - 05.2025
Represented Bodily Injury Adjuster
Geico
02.2019 - 10.2024
BS - Science
Clayton State University